Unable to validate Stripe Webhooks

  • Resolved essjay88

    (@essjay88)


    1 year, 6 months ago

    Hi, I have followed your Stripe video tutorial and set up the endpoint and all the events in my client’s Stripe account. However when I add the Signing Secret it never validates the webhooks (I have disabled the cache & WordFence plugins as suggested, but that doesn’t help). Now Stripe have sent an email to say they have disabled the webhook because it has trouble sending requests to the endpoint. My client doesn’t use PayPal. Is there a known issue with Stripe and your plugin, because I don’t know where to go from here?

    • This topic was modified 1 year, 6 months ago by essjay88.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Darian

    (@d0153)

    Hi @essjay88

    I’m sorry to hear that you’re experiencing this issue. Let me help you help with this one.

    This looks like an issue with saving the webhook secret key on the Tickets Commerce settings page.?

    As a workaround, please add the following code snippet to the?wp-config.php?file as a workaround:

    define( 'TEC_TC_STRIPE_SIGNING_SECRET', 'paste the signing secret starting with whsec_ here' );

    Replace?paste the signing secret starting with whsec_ here?with your Stripe secret key.

    It may still show as unsaved in the UI, but it will work from the back end with the code snippet.

    I hope this helps, and please let me know if you have further questions or concerns.

    Plugin Support Darian

    (@d0153)

    Hi @essjay88

    This thread has been inactive for a while, so we’ll go ahead and mark it Resolved. Please open a new thread if any other questions arise, and we’d be happy to help.

    Thread Starter essjay88

    (@essjay88)

    Hi Darian, my apologies – I have been meaning to follow up on this for some time. I have never edited a wp-config file before – the code you have sent, can I just add it to the end of the file?

    Plugin Support Darian

    (@d0153)

    Hi @essjay88

    Thanks for your response.

    Yes, you can add it to the end of the file. As always, please create a backup before updating anything.

    Let me know how it goes.

    Plugin Support Darian

    (@d0153)

    Hi @essjay88

    I hope you’re doing well. I just wanted to touch base and check in with you. It’s been a little while since we’ve heard from you. I was just curious if you had the chance to try out the recommendation provided above.

    Let me know if there’s anything I can assist you with.

    Plugin Support Darian

    (@d0153)

    Hello,

    It appears that we haven’t heard back from you in a while, so I’ll assume that the matter has been resolved. If you need any more help, feel free to start a new thread and we’ll be happy to assist you.

Viewing 6 replies - 1 through 6 (of 6 total)
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