Unable to Use Media File Renamer

  • Resolved Philbeaux

    (@philbeaux)


    4 months ago

    Having an issue with MFR – it’s basically just unavailable. I have it activated but none of the features are visible.

    And just a little context – I was using the Pro version but I got to the point I just didn’t need it so I was just running with the un-licensed Pro version. Then I started having some issues with my site and ended up deactivating or deleting all my plugins in my troubleshooting efforts. Media file Renamer (Pro Version) was one that ended up getting deleted in the process. After getting my site all fixed up I decided to add the free version of Media file Renamer again, and that’s where I am.

    In my Installed Plugins Screen, both the Free and Pro Versions are displayed. I’ve tried to activate the Pro Version again, (just activate, not purchase) but the end result is the same. None of the Media File Renamer options are available and all I see on the Edit Media Page is a Title Bar for Media File Renamer.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Val Meow

    (@valwa)

    Hey @philbeaux! ??

    Can you please open your developer console and PHP logs to check for any errors? Without more details, the issue could originate from various sources. Ensure you are using only one version of the plugin at a time, a supported version of PHP, and the latest version of WordPress. Thanks!

    Thread Starter Philbeaux

    (@philbeaux)

    I’m sorry, but how do I access these error logs? What exactly what am I looking for?

    And I am using just the free version.

    Thread Starter Philbeaux

    (@philbeaux)

    Ok I was able to access the error logs in the Renamer Dashboard.

    So what am I looking for?

    Thread Starter Philbeaux

    (@philbeaux)

    Well, OK – just a little update to this problem.

    Renamer will work through the Renamer Dashboard and I have even managed to get the Renamer column to appear in the list view of the Media Library. But I still have no Renamer options available on the Edit Media Page of the individual images.

    What settings do I need to enable to get the Renamer options to show up on the Edit Media Pages?

Viewing 4 replies - 1 through 4 (of 4 total)
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