Unable to upload spreadsheet

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  • Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    Hi marcomeza,

    Could you please let us know the error message that you are getting when you upload the spreadsheet? We tried the demo spreadsheet on our test site and it works fine.

    Thread Starter marcomeza

    (@marcomeza)

    There was an error uploading the file, please try again! I tried installing a trial version on a different website and I got the same error on two different pages.

    Plugin Contributor etoilewebdesign

    (@etoilewebdesign)

    Hi marcomeza,

    We have previously seen such an error message due to directory permission issues. Could you check if you have the right permissions set for the temporary upload directory ( you can find the directory by looking for the option “upload_tmp_dir” in the “php.ini” file). Also, please check this directory for permissions “wp-content/plugins/ultimate-product-catalogue/product-sheets/”. The permissions should be set to “rwxr-xr-x” (0755 in octal) if they are not currently set to 0755.

Viewing 3 replies - 1 through 3 (of 3 total)
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