unable to upload images since late December 2015

  • Resolved takahe

    (@takahe)


    8 years, 10 months ago

    Hi,

    since late December 2015 (not sure of the exact date, but it was between Dec 11th and Dec 25th) I haven’t been able to upload images successfully. The upload itself is fine, but the images don’t display in the media library except as a question mark icon (when using Safari) or a broken picture icon (using Firefox).

    The website is https://www.takahe.org.nz – we’re a small literary magazine, and have only just shifted everything over to WordPress (although I’ve had my own blog on WordPress.com for quite a few years). I have a page to demonstrate the problem: https://www.takahe.org.nz/media-test-page/
    The green logo is one we had already uploaded before the problem started. The other two were uploaded separately from different computers by different users, and both have the same issue.

    The problem didn’t coincide with an update or anything like that. But all plugins (both of them) are up to date, as is our version of WordPress and the theme we’re using (Seasonal). I think both plugins and WordPress have been updated at least once since this problem started.

    I have tried turning off the plugins, but it made no difference.
    I have tried deleting and re-uploading the images, but no difference.
    I have tried using different browsers, and different computers, but no difference.
    Images that had already been uploaded to the media library are fine; everything else will not display.

    My knowledge of things like PHP and SQL is negligable (one of the reasons why I love WordPress is not having to know this stuff), so help would be greatly appreciated, especially if it involves things of that nature. Apologies if this has been covered elsewhere – I did search, but need more guidance.

Viewing 5 replies - 46 through 50 (of 50 total)
  • Thread Starter takahe

    (@takahe)

    Oh, hooray! When I did that, and tried to upload a new image, it actually worked!

    Oh my lord, that was epic. Ok. So what do I need to do to sort out the images that aren’t where they should be? Just move them from one folder to another?

    I’m trying to visualize this without actually seeing it. Going in level by level.

    Going back a level, there is a folder inside public-html labeled wordpress. Inside it is another folder labeled wp-content.

    Are there any other folders or files in this with the wp-content on this level?

    Inside it is another folder labeled wp-content. Inside it is another uploads folder, with permissions set to 0750.

    Are there any other folders or files in this with the wp-content on this level?

    Inside that is a folder marked 12. It has two folders inside it, labeled 2015 and 2016.

    Are there any other folders or files in this with the wp-content on this level?

    Inside the folder labeled 2015 are two pdf files and a doc file, with permissions 0640.

    These are not your two pdf files and a doc file?
    If not, do not open them!
    Are there any other folders or files in this with the wp-content on this level?

    Inside the 2016 folder is one labeld 01. And inside that are the files that have been uploaded to the media page. Permissions set as 0640.

    Are there any other folders or files in this with the wp-content on this level?

    A thought – I logged back into the Cpanel, and the new image had been added to the wrong folder. Checking my media settings, it has the setting “Store media uploads in: /home/takahe/public_html/wordpress/wp-content/uploads”

    This is wrong, isn’t it? And why I have an extra folder in there? So if I change the path and delete /wordpress from the above, it shoud sort itself out, yes?

    Yes. ??

    Oh, hooray! When I did that, and tried to upload a new image, it actually worked!

    Oh my lord, that was epic. Ok. So what do I need to do to sort out the images that aren’t where they should be? Just move them from one folder to another?

    Actually, you should just delete the wrong wp-content folder altogether and upload/insert your images anew as the post/page they were linked to has certain codes which identify where they were – which is wrong. This would be the safest idea. Uploading/inserting them anew would set in the correct path.

    Excellent thinking! ??

    Thread Starter takahe

    (@takahe)

    Done! And – ring out bells and sound the trumpets – it seems to be working. Hooray! Hooray! And once again Hooray!

    Thank you so much for all your help and patience. And I really hope I never have to add to this thread again. May it be useful to others!

    You are welcome and it was time well spent.
    You actually resolved the problem yourself! ??

Viewing 5 replies - 46 through 50 (of 50 total)
  • The topic ‘unable to upload images since late December 2015’ is closed to new replies.