Unable to upload images

  • Resolved Vivek Nath.R

    (@viveknath322)


    7 months ago

    Hi,

    When I logged in as an admin and tried to send a post submission form, everything works smoothly.

    However, when I log in as a customer and attempt to upload media content, I encounter an error message stating, “An error occurred in the upload. Please try again later.”

    Also Customer role users can view all the images in my media library, Is there any way to disable that and view only the image that are uploaded by current logged in user?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jeff Starr

    (@specialk)

    Glad to help. I am not able to repeat this issue on default WordPress. If you can provide basic steps to repeat on default WordPress, it will enable me to follow along and investigate asap.

    Thread Starter Vivek Nath.R

    (@viveknath322)

    Hi Jeff,

    It may be because of other settings in my WP or it might be a theme issue. If you provide your email I can share you the admin access, so you can easily check. Is that okay?

    Plugin Author Jeff Starr

    (@specialk)

    No sorry we can’t log in to any user sites.

    Thread Starter Vivek Nath.R

    (@viveknath322)

    Ohh okay, No issues.
    Any idea why this is happening. As this issue is only happening with customer accounts, is it due to any permission issues?

    Any heads up to troubleshoot will be great.

    Plugin Author Jeff Starr

    (@specialk)

    It’s not something I recall ever being reported before. WordPress sites tend to vary greatly in terms of plugins and themes. Best advice is to do some basic troubleshooting, to find out which if any plugin/theme is causing problems. Here is a troubleshooting guide that explain two ways of going about it. Additionally you might try a test with just Subscriber role, to see if they are able to post normally.

    Plugin Author Jeff Starr

    (@specialk)

    Hi @viveknath322, just wanted to follow up with this. It’s been a while with no reply, so I hope the issue is resolved? Or if there is anything I can do to help, please let me know. Thank you.

    Plugin Author Jeff Starr

    (@specialk)

    Hey @viveknath322, I hope you got this sorted. It’s been a while with no reply so gonna go ahead and mark this thread as resolved to help keep the forum organized. Feel free to post again with any further questions or feedback, Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)
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