Unable to upload images

Add New from the Media Library List does not work. Should it work all this thread would have not been born.

@jivaro58 uploading from the “Add New” screen on the media library list view should work if the problem is a js error. You can even upload from there when js is disabled in the browser. Then you only get a “Choose File” and “Upload” buttons.

So… for everyone who encounter the 2500px processing problem:
open your browser console (F12) and check if after the upload fail you get:
/async-upload.php 500 (Internal Server Error)

if so, also check your server error log and see if it failed because MaxRequestLen exceeded its limit.

if both cases are correct: just increase the MaxRequestLen setting in your vhost mod_fcgid (contact your hosting provider if you don’t know what and how). the seeting is in Bytes, so i.e. 8000000 = 8MB (you can make it equal to your upload_max_filesize setting)

Hope it helps!

Using Elementor, disable SVG Uploads.

In the Dashboard go to Elementor>Settings>Advanced.

See the option to Enable SVG Uploads. Set to Disable and save.

That’s what worked for me.

Open /etc/apache2/mods-enabled/fcgid.conf and change the MaxRequestLen parameter. If it’s not there, just add this:

<IfModule mod_fcgid.c>
AddHandler fcgid-script .fcgi
FcgidConnectTimeout 20
MaxRequestLen 10485760
</IfModule>

Now just restart Apache. This will do the trick.

Hmmmm…from my hosting provider (Strato) I am not able to navigate to the etc/apache2/ folder. Any other way on how to achieve this @cyberseo ?

If your host provider says you can’t then I will not be able to help either. Seems your rights are limited by your provider and you have no root access. ask your host admin to modify mod_fcgid.c for you as it’s described in my post above.

I know this sounds silly, and I’m only mentioning it because personally I do this all the time.
You may get the error because you’ve been inactive and your session has timed out.
Re-log back into wp-admin and try to upload again.

Otherwise, try a different browser. If you’re using Chrome, use safari etc.

• This reply was modified 5 years, 3 months ago by barepossum.

This is a SUPER frustrating bug that I ran into this morning and consistently when trying to finish up a site for a client. I noticed the error last night, but it resolved itself somehow then. This morning? Consistent error messages.

Specifically: “post-processing of the image failed. if this is a photo or a large image, please scale it down to 2500 pixels and upload it again.” despite the imagery NOT being large at all.

I tried many suggested work arounds which had not worked. BUT I had success following what @johnyelland1234 had posted. I literally uploaded my image files via FTP and then used the suggested “Add From Server” plugin to add the images to the media library.

Hi all, thanks for responding, I think I found a solution, but it’s not actually what I would like, but it works:

I was able to rollback from PHP 7.3 to PHP 7.2.

It seems there are some compatibility issues with WP 5.3 and PHP 7.3 (to some extend).

I tried to modify server read/write settings; didn’t work
I tried to switch off all plugins: didn’t work
I tried to uninstall other stuff: didn’t work
The only thing that immediately worked: roll back to PHP 7.2

So for me it now works every single time I want to upload an image via PICU Plugin.
Not sure if this is THE solution, but this part now works for me ??

@bloemkool Thanks man you saved life! I was pissed off by this bug, tried everything everyone said in this thread and nothing worked for me. You did it!

Been nearly 4 weeks and they still haven’t produced an update – WordPress, seriously guys – it’s kind of a big deal! Hurry up and fix this bug!

@bloemkool thanks it worked for me but other way round i changed it from PHP 7.2.25 to 7.3.12

Same issue here. I thought it was a migration related issue.
I need to try the steps above.

What I just sent my webhost support:

From the dashboard menu:

Posts > Add new

Open the "Fusion Builder" editor from Avada > add a container by clicking on "+ Container" > add a 1/1 container

Inside that container, add an Element "+Element" > choose the "Image" element.

From the new window, click "upload" > inside the "Add Media" window, drag and drop an image file (provided one on google drive, that is about 1000*205px and 38KB)

It will abnormally take a while to load the picture and you will get the error message that I showed as a screenshot in a previous message.
Error message: "Ocean Fact - Template Evernote Watermark - Goodies.jpg
Post-processing of the image failed. If this is a photo or a large image, please scale it down to 2500 pixels and upload it again."
The picture won't show up in the gallery.

Close the "Add media" window and save the "image Element".
Save the draft to refresh the editor.
Edit the "Image" element by clicking on the little pen symbol when you hover the element.
Click on Upload image again to open the "Add media" window.
The two instances of the picture show up with different file names "filename.jpg" and "filename-1.jpg". Same thing with a png.

I deleted the file so that you can try.

I tried with the Basic WordPress Editor by just click on "Add Media" and I get the same issue.
So it shouldn't be a theme issue but rather my wordpress.

The picture Google Drive

According to this post, I might not be the only one facing this issue. It might be a WordPress issue.

Part of a possible solution

And from the WordPress page

@bloemkool as what commented while ago, i believe downgrading or upgrading PHP won’t work, after 1-2 images upload it back to same problem. When updated to PHP 7.3 then changed to 7.1, same error. (Post-processing of the image failed. If this is a photo or a large image, please scale it down to 2500 pixels and upload it again.) My image is hardly 150 pixels and around 40Kb

• This reply was modified 5 years, 3 months ago by mmslko.