Unable to Upload Images

  • Resolved patrick182

    (@patrick182)


    7 years, 6 months ago

    I’ve been using the NextGEN Gallery plugin since 2012. Since then, I’ve uploaded nearly 7k images to my website without any issue. It’s consistently worked. It’s been great; I love it!

    The most recent set of images that was uploaded successfully occurred on August 15 –
    nearly two weeks ago. In terms of technology, nothing’s changed since then.

    Today, I go to upload a small batch of images (6 files) and the upload bar gets to 100% then freezes for several minutes only to result in a notice in the upper right corner “Upload Complete” but without the typical link to the gallery. I manually check to see if the image was uploaded and it wasn’t. I’ve made this attempt several times with the same results.

    Important info:
    My file dimensions never exceed 800w x 600h.
    File sizes are around 600k on average.
    All filenames are only alphanumeric (no special characters), all lowercase and with hyphens filling in spaces.
    I still have plenty of room on my server.
    I will NOT change my permissions to 777.
    I will NOT change my permalink structure.
    I’ve checked the directory path in “Other Options” and it corresponds with FTP.
    I don’t use or have installed Adobe Flash.
    I operate on the Mac OSX.

    I only run two plugins:
    NextGEN Gallery
    WP NextGen Gallery Search Pro

    Stuff I’ve tried without any success:
    I’ve disabled the NG Gallery plugin, activated it, then attempted an upload – Failed
    I’ve disabled the Search Pro plugin, then attempted an upload – Failed
    I’ve switched to another theme, then attempted an upload – Failed
    I’ve cleared browser cache and full history, restarted browser, then attempted an upload – Failed
    I’ve cleared browser cache and full history, then implemented each of the first three arrangements – Failed
    I’ve tried the above with different browsers (my default is Chrome) – Failed

    Any ideas?

    • This topic was modified 7 years, 6 months ago by patrick182.
    • This topic was modified 7 years, 6 months ago by patrick182.
    • This topic was modified 7 years, 6 months ago by patrick182.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter patrick182

    (@patrick182)

    Well, this is a bit peculiar. I attempt to upload images just over two hours later and things appear to be running normally again.

    Any ideas as to the origin of the hiccup I experienced earlier today?

    • This reply was modified 7 years, 6 months ago by patrick182.
    Plugin Contributor Imagely

    (@imagely)

    @patrick182 – Thanks for the follow-up. It’s hard to say what might have been the reason given that it is now working as expected and considering you essentially went through the main troubleshooting steps we suggest as a means to find possible conflicts.

    There may be something in your server logs that points to an issue or it may just have been a blip in your connection to your server/site … unfortunately as an intermittent issue (and without any additional details) there is not too much we can suggest to look at further than the above.

    Thanks, again!

    – Cais.

    Thread Starter patrick182

    (@patrick182)

    Thank you for the information.

    Plugin Contributor Imagely

    (@imagely)

    @patrick182 – You’re welcome!

    – Cais.

Viewing 4 replies - 1 through 4 (of 4 total)
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