Unable to Upload Files

Hi,

Please kindly update the Photo Gallery plan to the latest version (1.8.20) and let us know if you’re still experiencing the issue.

Thanks!

There was no change to the behavior. I still have the same error.

Hi,

We are sorry for the inconvenience you have faced. With a bit of detailed information, we can help you resolve this problem. Please Right-click on the page >>>?Inspect element and look for JavaScript errors on the?Console tab.

If possible, please send us a screenshot or a copy of the errors you see. I will forward them to our development team and they will try to suggest a solution as soon as possible.

Thanks! Have a wonderful day!

Error screenshot:
https://www.charityclayshootny.com/wp-content/uploads/2024/01/Screenshot-2024-01-22-161007.png

From Console:

JQMIGRATE: Migrate is installed, version 3.4.1
admin-bar-v2.js?ver=13.0-202404-lite:1 Missing data from PHP (wpNotesArgs).
(anonymous) @ admin-bar-v2.js?ver=13.0-202404-lite:1
jquery-migrate.min.js:2 JQMIGRATE: Migrate is installed, version 3.4.1
2021-Sporting-Clay-Outing-Photos_(1).jpg:1

   Failed to load resource: the server responded with a status of 404 (Not Found)

2021-Sporting-Clay-Outing-Photos.jpg:1

   Failed to load resource: the server responded with a status of 404 (Not Found)

complete.html:1 Error handling response: Error: runtime/sendMessage: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received
at chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.js:1:1099627
complete.html:1 Error handling response: Error: runtime/sendMessage: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received
at chrome-extension://fdjamakpfbbddfjaooikfcpapjohcfmg/content/contentScripts/kwift.CHROME.js:1:1099627

Hi,

Thanks a lot for the details.

Can you please upload the image that failed to upload on Google Drive and then send a link to that? We will make sure that the issue is not coming from the image.

Thanks!

Here is a hi-res and low res of a sample photo.
https://drive.google.com/drive/folders/10PmiDMgO2tL_6kdan3SLG1GHsAryRdsp?usp=sharing

Please note these and hundreds of other images were previously in the gallery with no issues. I removed them to reorganize the gallery, and now receive the error and can no longer upload any file to any location using the plugin.

Hi,

Could you please increase the upload_max_filesize in your server’s php.ini settings?

Please let us know if it helps?

Thanks!

It’s currently 256M. What would I change it to? The file I’m uploading is less than 200k.

Hi,

Please try to increase to 512M.

Thanks!

Sorry, but that change had no affect.

Hi,

Please note that the problem might be a conflict with another plugin or theme on your website. Please check it via?Health Check?plugin.

Thanks!