Unable to upload files

  • I am trying to upload files. It shows that it is uploading then immediately zaps them and says “HTTP error” with a red bar on the left.

    My web host looked at it and said:
    The issue was not with the wp-admin credentials. We could see some errors triggering due to the theme “bb-ecommerce-store”. So we moved back the current theme and restored it from our backup dated Aug 11.

    I cleared my cache, changed my theme…nothing is working.

    • This topic was modified 7 years, 6 months ago by srwjones.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Verify that that you have enough (64MB+) server memory allocated to Apache/PHP in your server configuration settings.

    If the settings are correct, try to Add the following line of code at the top of the .htaccess file:

    SetEnv MAGICK_THREAD_LIMIT 1

    Thread Starter srwjones

    (@srwjones)

    I copied your response and sent it to my web host. They told me earlier that they had made sure I had the memory allocated. I deleted some things before they told me that and it didn’t help. I’m still not able to upload a file. Here is their response now:

    Hello Susan,

    Please be informed that the mentioned string (SetEnv MAGICK_THREAD_LIMIT 1) has already been adder to your .htaccess file. Kindly retest on your end and let us know if the issue persist. Thank you for your patience.

    • This reply was modified 7 years, 6 months ago by srwjones.
    Thread Starter srwjones

    (@srwjones)

    I am still getting an error. I tried another browser. It says http 500 error and mentions site possibly being down or a programming error. The further response I have from my web host:

    We had increased the memory limit to 128MB while trying to resolve the issue. Please see the attached snapshot. Also we had added the mentioned line in the .htaccess file.

    ===
    [vmcp09.myhostcenter.com:/home/bennettp/public_html]
    (root)>cat .htaccess
    #SetEnv MAGICK_THREAD_LIMIT 1
    ===

    Looks like the mod_security might be causing problems. Disable it to see if that is the problem. To do this, make an .htaccess file in your wp-admin directory. Add this to it:

    <IfModule mod_security.c>
    SecFilterEngine Off
    SecFilterScanPOST Off
    </IfModule>

    Thread Starter srwjones

    (@srwjones)

    Thank you, we finally have it fixed!

Viewing 5 replies - 1 through 5 (of 5 total)
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