Unable to upload AI or EPS files

  • Resolved sophiemayk

    (@sophiemayk)


    2 years, 10 months ago

    Hi,

    I’ve been trying to get the uploader to allow AI and EPS files. I’ve added the line of PHP to my Functions.php to permit specific file types. I no longer get the error that the file type isn’t allowed but when the upload reaches 100% it doesn’t seem to attach the file. The page refreshes and I have the option to upload again.

    I’ve tested with a PDF and this works fine, I can also see the PDF uploaded in the media library. With EPS and AI neither files get uploaded to the media library.

    I’m not very knowledgeable in PHP etc but I’ve even asked our web developer to look and he’s said there’s no reason it shouldn’t work. He’s checked the error log and the plugin isn’t triggering any errors.

    Any help would be great, thank you.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Coding Champion

    (@codingchamp)

    On settings page, when you enter some uncommon files extension so a warning appears with a releant constant snippet to be pasted in wp-config.php so unfiltered file types can be uploaded without any conflicts.

    Thread Starter sophiemayk

    (@sophiemayk)

    Sorry when I said I’d pasted it into functions.php I actually meant I’d pasted it into wp-config.php

    I have already pasted this snippet in the correct place and still facing the same issue.

    Thank you.

    Plugin Support Coding Champion

    (@codingchamp)

    @sophiemayk I am opening this ticket again so we can test and provide you some screenshot or video evidence. In case we will find the same issue, we will surely make some improvements in the script.

    Plugin Support Coding Champion

    (@codingchamp)

    @sophiemayk please update the version to 2.8.0 and find the following option on settings page “Check file content type on server side”, turn this ON/Checked and see what error do you see when files are not uploading successfully?

    Thread Starter sophiemayk

    (@sophiemayk)

    Thank you for your reply.

    The error I’m getting is:

    The uploaded file exceeds the upload_max_filesize directive in php.ini.

    However, the limit is set to 2MB and the file I’m trying to upload is 1MB.

    Plugin Support acrobaticsjs

    (@acrobaticsjs)

    @sophiemayk somehow it is ignoring the size limit in eps file case. We are inspecting further for this issue.

    • This reply was modified 2 years, 10 months ago by acrobaticsjs.
    Plugin Support Coding Champion

    (@codingchamp)

    @sophiemayk please try the latest version released and let me know if this error gets fixed?

    Thread Starter sophiemayk

    (@sophiemayk)

    I’ve updated the plugin but unfortunately still received the same error.

    Plugin Support Coding Champion

    (@codingchamp)

    I will check it again and record a video for you. Just FYI that I am trying it with cart page, FREE version.

    Plugin Author Fahad Mahmood

    (@fahadmahmood)

    @sophiemayk please check the following video.

Viewing 10 replies - 1 through 10 (of 10 total)
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