Unable to update woocommerce
-
So it says im using Version 6.7.0, but also theres an update to 6.8.0, then when i click update after a few seconds it says Update failed: error
Here i found some more info from trying the update via cpanel
Selected items were updated with errors: Unable to update plugin 'woocommerce<code>6.7.0</code>1
‘, details: Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 32768 bytes) in /home/trig39345716/public_html/CONVERTIBLEHYDRAULICSEALS.COM/wp-content/plugins/woocommerce/includes/data-stores/class-wc-data-store-wp.php on line 421
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 32768 bytes) in /home/trig39345716/public_html/CONVERTIBLEHYDRAULICSEALS.COM/.maintenance on line 1`-
This reply was modified 2 years, 7 months ago by
Chris Hancock.
Hi @gorhad
Thank you for reaching out!
In order for us to get a better understanding of your site setup, could you please share a copy of your website’s System Status Report?
You can get it by navigating to the
WooCommerce / Status
section of your site. Once there, click on theGet system report
button and then copy it by clicking on theCopy for support
button. Then paste it here in a comment.Thanks Rafy a11n (@nawaz0705)
### WordPress Environment ### WordPress address (URL): https://convertiblehydraulicseals.com Site address (URL): https://convertiblehydraulicseals.com WC Version: 6.7.0 REST API Version: ? 6.7.0 WC Blocks Version: ? 8.2.1 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 1 GB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.4.30 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 1000 cURL Version: 7.84.0 OpenSSL/1.1.1q SUHOSIN Installed: – MySQL Version: 5.7.38-cll-lve Max Upload Size: 2 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.7.0 WC Database Prefix: wp_ry745gg3bn_ Total Database Size: 15.79MB Database Data Size: 11.04MB Database Index Size: 4.75MB wp_ry745gg3bn_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB wp_ry745gg3bn_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_ry745gg3bn_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ry745gg3bn_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_ry745gg3bn_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_ry745gg3bn_woocommerce_order_itemmeta: Data: 0.11MB + Index: 0.09MB + Engine InnoDB wp_ry745gg3bn_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_ry745gg3bn_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_ry745gg3bn_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB 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0.03MB + Engine InnoDB wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ### Post Type Counts ### attachment: 100 custom_css: 2 customize_changeset: 3 nav_menu_item: 12 oembed_cache: 4 page: 15 popup_theme: 8 post: 41 product: 40 revision: 4 shop_coupon: 1 shop_order: 124 shop_order_refund: 1 spucpt: 1 wmpc-trash: 1 wp_global_styles: 1 ### Security ### Secure connection (HTTPS): ? Hide errors from visitors: ? ### Active Plugins (36) ### Gravity Forms: by Gravity Forms – 2.4.22 Advanced Database Cleaner: by Younes JFR. – 3.1.1 AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.15.0 Akismet Anti-Spam: by Automattic – 5.0 Blog Designer: by Solwin Infotech – 3.0.8 Check & Log Email: by WPChill – 1.0.6 CoBlocks: by GoDaddy – 2.24.2 Code Snippets: by Code Snippets Pro – 3.2.0 Contact Widgets: by GoDaddy – 1.7.0 Email Verification for WooCommerce: by WPFactory – 2.3.8 WebToffee PayPal Express Checkout Payment Gateway for WooCommerce ( Free ): by WebToffee – 1.7.4 Site Kit by Google: by Google – 1.80.0 Sitemap by BestWebSoft: by BestWebSoft – 3.2.6 Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5 IndexNow: by Microsoft Bing – 1.0.1 Jetpack: by Automattic – 11.2 Limit Login Attempts Reloaded: by Limit Login Attempts Reloaded – 2.25.4 Media Cleaner: by Jordy Meow – 6.4.2 Meta Box: by MetaBox.io – 5.6.6 PHP Compatibility Checker: by WP Engine – 1.5.2 PW WooCommerce Bulk Edit: by Pimwick LLC – 2.105 Rank Math SEO: by Rank Math – 1.0.95.1 Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.33 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.14 WooCommerce Blocks: by Automattic – 8.2.1 Ultimate Order Combination: by Fahad Mahmood – 1.5.4 WooCommerce Payments: by Automattic – 4.5.1 WooCommerce Shipping & Tax: by WooCommerce – 1.26.3 WooCommerce: by Automattic – 6.7.0 (update to version 6.8.0 is available) WooSwipe: by Thrive Website Design – 2.0.1 WP Database Backup: by Prashant Walke – 5.8.3 3CX Live Chat: by 3CX – 10.0.4 WP Mail SMTP: by WPForms – 3.5.1 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.6 WP101 Video Tutorials: by WP101Plugin.com – 0.3 XPS Ship Integration: by XPS Ship – 1.1.5 ### Inactive Plugins (0) ### ### Dropin Plugins (1) ### object-cache.php: APCu Object Cache ### Must Use Plugins (2) ### Health Check Troubleshooting Mode: by – 1.7.2 installatron_hide_status_test.php: by – ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #6 - / Cart: #7 - /index.php/cart/ Checkout: #8 - /index.php/checkout/ My account: #1058 - /index.php/my-account/ Terms and conditions: #165 - /index.php/165-2/ ### Theme ### Name: Storefront Version: 4.1.2 Author URL: https://woocommerce.com/ Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Subscriptions ### WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: https://convertiblehydraulicseals.com Subscription Statuses: – WooCommerce Account Connected: ? No ### Store Setup ### Country / State: United States (US) — Florida ### Payment Gateway Support ### PayPal Standard: subscriptions gateway_scheduled_payments subscription_payment_method_change_customer subscription_cancellation subscription_suspension subscription_reactivation products refunds PayPal Reference Transactions Enabled: ? No PayPal Express: products ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-08-14 12:08:46 -04:00 Options: ? Notes: 73 Onboarding: completed ### WooCommerce Payments ### Version: 4.5.1 Connected to WPCOM: Yes Blog ID: 188817947 Account ID: - ### Action Scheduler ### Complete: 504 Oldest: 2022-07-15 06:26:42 -0400 Newest: 2022-08-14 03:51:16 -0400 Failed: 7 Oldest: 2021-08-16 15:30:12 -0400 Newest: 2022-01-19 08:09:09 -0500 Pending: 2 Oldest: 2022-08-14 20:17:39 -0400 Newest: 2022-08-19 06:31:31 -0400 ### Status report information ### Generated at: 2022-08-14 05:38:08 -04:00
Hi @gorhad
While checking your website’s System Status Report, I have found that the PHP Time Limit is set to
30
Can you ask your hosting provider to increase that to
300
and see if that makes a difference? If you are comfortable with coding, you can also increase the PHP Time Limit by following this guideline: https://wpastra.com/docs/increase-php-time-limit-wordpress-sites/.Let us know if this makes any difference.
Thanks
I sent an email request to my hosting company just awaiting their input
Meantime, i have 2 sites, so i checked the other site System Status Report, and its identical to this one, the other site is working flawlessly
Thanks
Update i went into my c panel to try and update it from there, turned off maintenance mode and clicked update for woocommerce plugin and this appeared
Selected items were updated with errors: - Unable to update plugin 'woocommerce<code>6.7.0</code>1
‘, details: Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 32768 bytes) in /home/trig39345716/public_html/CONVERTIBLEHYDRAULICSEALS.COM/wp-content/plugins/woocommerce/includes/class-wc-countries.php on line 1176
Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 32768 bytes) in /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/php-cli-tools/lib/cli/Colors.php on line 1`Another update i disabled maintenance mode then verified checksums which were ok so then i tried reinstalling the WP core
and this came up
Failed to reinstall WordPress core files
Task in progress
Downloading WordPress 6.0.1 (en_US)… md5 hash verified: ba41ad84c3ef5343c1e0d88193e1697f Fatal error: Allowed memory size of 33554432 bytes exhausted (tried to allocate 12288 bytes) in /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Extractor.php on line 51Finally managed to update it by deactivating this plugin i dont even know where it cam from
WP Database Backup
Version 5.8.3 | By Prashant Walke | Visit plugin site -
This reply was modified 2 years, 7 months ago by
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