Unable to update website

  • Hi there,

    I have not been able to make changes to the website for some time now. I took over the administrator role from the developer with no background in WordPress. I could do the basic updates in the past but recently I tried to delete some of the staff profile. Nothing changes after I updated it.

    The WordPress version should be up-to-date. I have tried to update all the plug-ins as well. Nothing works.

    Please help. I need to update some of the information before we get into trouble.

    Many thanks.

    Gabriel

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi! It looks like you don’t have full rights and possibly you have some other role rather than an administrator.

    The easiest way to get full rights is through database. You need to use phpMyAdmin to make changes in the database, it usually has a link in your hosting account.

    You need to know your user_id, you can see it in an “Edit” link attached to your account in admin on All users page or in wp_users table (they can have different prefix) and then find in wp_usermeta table line where user_id=’YOUR ID’ AND meta_key=’wp_capabilities’ and change value to

    a:1:{s:13:”administrator”;b:1;}

    Be careful, this value is serialized and needs to be exactly like this. Make sure to have a backup and know how to restore from it, just in case.

    See more here:
    https://www.wpbeginner.com/wp-tutorials/how-to-add-an-admin-user-to-the-wordpress-database-via-mysql/

Viewing 1 replies (of 1 total)
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