Unable to update firewall rules

  • Resolved mmacneil

    (@mmacneil)


    3 years, 6 months ago

    Installed WordFence, activated. Received a notification Rule Update Failed, when I try manual update get error: ‘Rule Update Failed’ – Please Verify You Have Permission to write to the /wp-content/wflogs directory.

    User context has administrative rights on machine so definitely no problem there.

    Tried uninstalling, deleting entirely and reintstalling. Same error. Other sites on the same server are using a mix of premium and free version, do not seem to be any problems.

    Troubleshooting steps??

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support WFAdam

    (@wfadam)

    Hello @mmacneil and thanks for reaching out to us!

    This usually happens when the site cant connect to our noc4.wordfence.com server or there is a permissions issue with the wflogs folder.

    Can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Thanks again!

    Thread Starter mmacneil

    (@mmacneil)

    Thanks @wfadam , think it was because of a premium license conflict, one of your colleagues helped sort that, this has now been sorted and everything seems okay ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Unable to update firewall rules’ is closed to new replies.