Unable to update firewall rules

  • Resolved Marcoevich

    (@marcoevich)


    5 years, 6 months ago

    Our dashboard continues to show this message:

    The last rules update for the Wordfence Web Application Firewall was unsuccessful. The last successful update check was 27 August 2019 15:54, so this site may be missing new rules added since then. You may wait for the next automatic attempt at 10 September 2019 16:00 or try to Manually Update by clicking the “Manually Refresh Rules” button below the Rules list.

    How to solve this?

    And where is the Manually Refresh Rules button? Is it moved since this message was written? I cannot find it or the rule list it mentions.

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hey @marcoevich,

    We did have a temporary issue yesterday. Can you please try the manual Scan and let me know how it goes? You can find it in Wordfence > Firewall. Scroll to the bottom of the rules list and you’ll notice MANUALLY REFRESH RULES.

    https://screencast.com/t/Y39nEecVaEGP

    Please let me know how it goes.

    Thanks,

    Gerroald

    Thread Starter Marcoevich

    (@marcoevich)

    Hi @wfgerald,

    Thanks for providing the screenshot. I didn’t know that the rules list was at the bottom of the advanced firewall options tab, but the screenshot helped me find it. The rules list is now updated again ??

    Cheers!

    • This reply was modified 5 years, 6 months ago by Marcoevich.

    I had this too. The link in the warning goes to the wrong place. There is no update button there, it is under ‘All Options’.

Viewing 3 replies - 1 through 3 (of 3 total)
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