Unable to uninstall

  • Resolved Brian Henry

    (@brianhenryie)


    4 years, 7 months ago

    When I try to uninstall the plugin I get the following error and the plugin is not removed:

    
 PHP Fatal error:  Uncaught Error: Class 'CTYW' not found in /path/to/wp-content/plugins/custom-thank-you-for-woocommerce/custom-thank-you-for-woocommerce.php:149
Stack trace:
#0 /path/to/wp-includes/class-wp-hook.php(287): CTYW_Init::ctyw_uninstall('')
#1 /path/to/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters('', Array)
#2 /path/to/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#3 /path/to/wp-admin/includes/plugin.php(1283): do_action('uninstall_custo...')
#4 /path/to/wp-admin/includes/plugin.php(965): uninstall_plugin('custom-thank-yo...')
#5 /path/to/wp-admin/includes/ajax-actions.php(4572): delete_plugins(Array)
#6 /path/to/wp in /path/to/wp-content/plugins/custom-thank-you-for-woocommerce/custom-thank-you-for-woocommerce.php on line 149
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author artiosmedia

    (@artiosmedia)

    Hello, Simply login through your FTP and delete the folder /wp-content/plugins/custom-thank-you-for-woocommerce. We have the plugin installed on several builds and it installs and uninstalls fine. Sounds like you have an issue with a caching plugin. Also, there is a host of issues with the MJigrate jQuery change in WordPress 5.5. I will have the developer look at this, where the plugin is currently under revisions.

    Thanks!

    Thread Starter Brian Henry

    (@brianhenryie)

    “Simply”

    Thread Starter Brian Henry

    (@brianhenryie)

    Class ‘CTYW’ not found

    Plugin Author artiosmedia

    (@artiosmedia)

    @brianhenryie Please update and try to uninstall now. I think you will find the problem has been remedied. Sorry for the complications!

Viewing 4 replies - 1 through 4 (of 4 total)
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