Unable to sync products

  • Resolved terryainsley

    (@terryainsley)


    3 years, 2 months ago

    Hi,

    I am not a web developer so my technical knowledge is low. We recently synced our woocommerce store with facebook but some products are showing as ‘do not sync’ or ‘sync & hide’.

    How can I change the settings to sync and show please? It generally seems to be the latest products we have added since the initial sync.

    I have tried the manual sync option but this doesn’t seem to help either.

    Any support greatly appreciated.

    Terry

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @terryainsley

    Thanks for reaching out, sorry to see you’re having an issue with products not appearing in your Facebook sync.

    Could you please check the products in question to ensure enable product sync is set as shown in the guidelines here: https://woocommerce.com/document/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/

    If so and you’re still seeing an issue, please review this document to ensure none of these scenarios are responsible for your issue:

    https://woocommerce.com/document/facebook-for-woocommerce-products-are-not-displaying-in-facebook-shop/

    If, after going through both of these the issue persists please let us know and could you provide us with a copy of your site’s System Status? You can find it via WooCommerce > Status.

    Thanks!

    Thread Starter terryainsley

    (@terryainsley)

    Hi Brad,

    Thanks for this reply. I think you may have sent me the wrong link to see if product sync is set (first link).

    Also, I have went through the issues detailed on the 2nd link and can’t find any of these.

    Is there a way to change the sync status in woocommerce on wordpress itself? Where is it decided what will actually sync?

    Please find system status below.

    
### WordPress Environment ###

WordPress address (URL): https://www.myfamilyoutings.co.uk
Site address (URL): https://www.myfamilyoutings.co.uk
WC Version: 6.0.0
REST API Version: ? 6.0.0
WC Blocks Version: ? 6.3.3
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.9.4
Log Directory Writable: ?
WP Version: 5.8.3
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.27
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
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Max Upload Size: 256 MB
Default Timezone is UTC: ?
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SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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Newest: 2022-01-07 19:53:36 +0000

Failed: 11
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Newest: 2021-07-27 20:00:09 +0100

Pending: 2
Oldest: 2022-01-08 11:21:14 +0000
Newest: 2022-01-08 11:53:58 +0000

### Status report information ###

Generated at: 2022-01-07 20:05:34 +00:00

    Hello @terryainsley ,

    Thanks for sharing the System Status Report.

    I can see that you have two “Facebook for WooCommerce” plugins:

    
Facebook for WooCommerce: by Facebook – 2.6.8
Facebook for WordPress: by Facebook – 3.0.6

    I’m not exactly sure from where the second one is coming from. The current version of our plugin is 2.6.9 so I recommend deactivating the second one so that there is only one Facebook plugin to sync the products.

    Now, going back to the main question, you can manage the sync status of each product from the product edit page > Facebook tab:

    Facebook-sync
    Link to image: https://d.pr/i/MKzVh9

    You can see further details of these settings here: https://woocommerce.com/document/facebook-for-woocommerce/#facebook-product-data

    Let me know if you have any more queries.

    Thank you ??

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