Unable to sync catalog

Here is the log when I try to manually “Sync Products” in the Product Sync page. As you can see, it acknowledges the request, but it doesn’t actually update the Facebook Catalog (ex. the new images that I added to the products don’t show up in the catalog, even though they’re shown in WordPress):

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servings","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Cover.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Quiche-Lorraine.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Nicoise-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Canadian-Poutine.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Mushroom-Scallops.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Chanterelle-Omelette.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Croque-Monsieur.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Cheese-and-Bacon-Stuffed-Mushrooms.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Mushroom-Fritter.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Cream-Puff.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Creme-Brulee.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-French-Onion-Soup.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Crepes-Victoria.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Crepes-Suzette.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Lobster-Bisque.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Macadamia-Truffle-Cheese.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Ratatouille.jpg"],"link":"https:\/\/rawvegan.love\/shop\/french-cuisine\/","product_type":"eBook","brand":"RawVegan.Love","price":"14.99 USD","availability":"in stock","visibility":"hidden","sale_price_effective_date":"","sale_price":"","item_group_id":"wc_post_id_2413","condition":"new","id":"wc_post_id_2413"}},{"method":"UPDATE","data":{"title":"Savings Bundle (40% discount)","description":"Add to cart \neBooks \n \n The Miami Fruit Recipe Book \n Woodstock Fruit Festival Recipes: Volume 1 \n Mediterranean Mezze \n Continental Breakfast \n American Breakfast \n Thanksliving Feast \n Muscle Fuel \n Simply Italian \n French Cuisine \n \nBundle Features \n \n 100% raw and vegan \n 132 recipes \n Salt-free and oil-free \n Easy, step-by-step instructions \n Includes preparation time and servings \n \nAdd to cart","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/Savings-Bundle-Cover.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2023\/08\/French-Cuisine-Cover.png","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1.png","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/06\/Thanksliving-Feast.png","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/The-Miami-Fruit-Recipe-Book-1.png","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze.png","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Simply-Italian.png","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/02\/American-Breakfast.png","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/02\/Continental-Breakfast.png","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel.png"],"link":"https:\/\/rawvegan.love\/shop\/savings-bundle\/","product_type":"eBook","brand":"RawVegan.Love","price":"74.99 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Berry Fruit Salad \n Blue Majik Sapote Snowballs \n Key Lime Pie \n \neBook Features \n \n 100% raw and vegan \n 33 recipes \n Salt-free and oil-free \n Easy, step-by-step instructions \n Includes preparation time and servings","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/The-Miami-Fruit-Recipe-Book-1.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Tamarillo-Catsup.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Spicy-Papaya-Dressing.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Soursop-Cheesecake.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Pink-Lemon-Kumquat-Tart.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Passion-Fruit-Roll.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Nigiri-Sushi.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Miracle-Berry-Fruit-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Mango-Tamarillo-Dressing.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Mango-Sapote-Cake.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Mango-Bacon.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Mandarin-Mushroom-Stir-Fry.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Mamey-Sapote-Nice-Cream.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Mamey-Sapote-Mousse-Roll.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Lemon-Zest-Balls.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Key-Lime-Pie.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Jackfruit-Tacos.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Guava-Lemon-Coconut-Date-Smoothie.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Green-Papaya-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Goldenberry-Kumquat-Marmalade.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Energy-Bomb-Smoothie.jpg"],"link":"https:\/\/rawvegan.love\/shop\/the-miami-fruit-recipe-book\/","product_type":"eBook","brand":"RawVegan.Love","price":"24.99 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servings","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Coconut-Ceviche.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Lasagna.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Coconut-Dolmas.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Coconut-Curry.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Zucchini-Hummus.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Tacos.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Cauliflower-Taboulleh.jpg"],"link":"https:\/\/rawvegan.love\/shop\/woodstock-fruit-festival-volume-1\/","product_type":"eBook","brand":"RawVegan.Love","price":"7.99 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servings","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/06\/Thanksliving-Feast.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Stuffing.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Sweet-Potato-pie.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Green-bean-casserole-.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Herbed-cauliflower.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Mashed-notatoes.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Brown-Bread.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Apple-pie.jpg"],"link":"https:\/\/rawvegan.love\/shop\/thanksliving-feast\/","product_type":"eBook","brand":"RawVegan.Love","price":"9.99 USD","availability":"in 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08-12-2023 @ 00:54:15 - Response code: 200 message: OK body: {"handles":["AcxM5oSXcNiy3bya25A03W6ACize7vVUGgrrulWmiSasNq-5laUye-N-BAFBtN1BtbluV28J7eV-52P3hpzzKwQP"]}

Hi @chefocean

From your detailed description, it seems like you have tried several troubleshooting steps already. The error message you’re seeing, Unsupported post request. Object with ID '5645229045522422' does not exist, cannot be loaded due to missing permissions, or does not support this operation often indicates an issue with permissions or a problem with the Facebook API.

Here are a few additional steps you could try:

1. Update the Plugin: Ensure you’re using the latest version of the Facebook for WooCommerce plugin. Updates often include bug fixes that might resolve your issue.
2. Check Facebook Permissions: Make sure your Facebook account has the necessary permissions to manage the catalog. You can verify this in your Facebook Business Manager settings.
3. Check WooCommerce Settings: Ensure your WooCommerce settings are correctly configured for the Facebook integration. This includes your Facebook API settings in WooCommerce.
4. Try a Different Browser or Device: Sometimes, issues can be browser or device-specific. Try accessing your WooCommerce from a different browser or device and see if the issue persists.
5. Contact Facebook Support: As you’ve mentioned, contacting Facebook Support with the fbtrace_id could provide more insight into the specific error.

Do let us know how it goes. If you’ve tried all these steps and are still facing issues, could you share a copy of your site’s System Status Report with us?

You’ll find it at the top of the page under WooCommerce > Status > Get system report > Copy for support (after you scroll down a bit). Once you have the System Status Report file, please send it with your reply.

We appreciate your patience and look forward to resolving this issue for you.

Thanks!

I’ve verified that I’m using the latest version of both WooCommerce and the Facebook for WooCommerce plugins.

I disconnected the Facebook for WooCommerce plugin and reconnected it several times, granting it all possible permissions.

I don’t see any “Facebook API settings in WooCommerce” under the “Settings” tab in the WooCommerce plugin.

I tried both Firefox and Chrome in Windows. The sync request is run on my web server, so the browser that I’m using to initiate the sync shouldn’t have an effect.

I contacted Facebook support, and their response was “the error
is because Woocommerce is no longer supporting Shops”

` WordPress Environment

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attachment: 156<br>bc_x1379_op_type: 1<br>custom_css: 3<br>customize_changeset: 36<br>ebook: 10<br>nav_menu_item: 9<br>page: 14<br>popup: 2<br>popup_theme: 1<br>post: 6<br>product: 10<br>revision: 62<br>sa_slider: 1<br>shop_coupon: 1<br>shop_order: 66<br>wp_global_styles: 3<br>wpcode: 1<br>wpforms: 1 Security

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Shop base: ? Page not set<br>Cart: #1215 - /cart/<br>Checkout: #1216 - /checkout/<br>My account: ? Page not set<br>Terms and conditions: ? Page not set Theme

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Overrides: – WooCommerce PayPal Payments

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Daily Cron: ? Next scheduled: 2023-08-17 01:57:41 +00:00<br>Options: ?<br>Notes: 28<br>Onboarding: completed WooCommerce Payments

Version: 6.3.1<br>Connected to WPCOM: Yes<br>Blog ID: 206738361<br>Account ID: acct_1L0Gb42HxASUU0VW Action Scheduler

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Pending: 4<br>Oldest: 2023-08-17 01:22:54 +0000<br>Newest: 2023-08-22 01:19:36 +0000 Status report information

Generated at: 2023-08-16 20:01:12 +00:00<br>`

Please note that I am able to add items to the catalog, but that once they are added, they are unable to be updated due to the error previously mentioned. Updating them via the “Product Sync” button returns an “OK” from the FB Graph API, but the items do not get updated (ex. the photos remain unchanged even when new ones are uploaded).

If I remove the product metadata, that product is no longer showing as a synced product in Commerce Manager, and any updates to the Product page still show that “the product is not synced” at the bottom of the Product page.

Here is the log for a Product Sync that I did this morning:

8-16-2023 @ 21:58:56 - Request method: POST uri: https://graph.facebook.com/v16.0/346332334359054/items_batch user-agent: Facebook-for-WooCommerce/3.0.31 (WooCommerce/8.0.2; WordPress/6.3) body: {"allow_upsert":true,"requests":[{"method":"UPDATE","data":{"title":"French Cuisine","description":"Recipes \n \n French Onion Soup \n Lobster Bisque \n Mushroom Scallops \n Macadamia Truffle Cheese \n Stuffed Mushrooms \n Mushroom Fritters \n Quiche Lorraine \n Ratatouille \n Chanterelle Omelette \n Nicoise Salad \n Canadian Poutine \n Croque Monsieur \n Cr\u00eapes Victoria \n Cream Puff \n Cr\u00e8me Br\u00fbl\u00e9e \n Cr\u00eapes Suzette \n \neBook Features \n \n 100% raw and vegan \n 16 recipes \n Salt-free and oil-free \n Easy, step-by-step instructions \n Includes preparation time and 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Berry Fruit Salad \n Blue Majik Sapote Snowballs \n Key Lime Pie \n \neBook Features \n \n 100% raw and vegan \n 33 recipes \n Salt-free and oil-free \n Easy, step-by-step instructions \n Includes preparation time and servings","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/The-Miami-Fruit-Recipe-Book-1.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Tamarillo-Catsup.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Spicy-Papaya-Dressing.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Soursop-Cheesecake.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Pink-Lemon-Kumquat-Tart.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Passion-Fruit-Roll.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Nigiri-Sushi.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Miracle-Berry-Fruit-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Mango-Tamarillo-Dressing.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Mango-Sapote-Cake.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Mango-Bacon.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Mandarin-Mushroom-Stir-Fry.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Mamey-Sapote-Nice-Cream.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Mamey-Sapote-Mousse-Roll.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Lemon-Zest-Balls.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Key-Lime-Pie.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Jackfruit-Tacos.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Guava-Lemon-Coconut-Date-Smoothie.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Green-Papaya-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Goldenberry-Kumquat-Marmalade.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/09\/Energy-Bomb-Smoothie.jpg"],"link":"https:\/\/rawvegan.love\/shop\/the-miami-fruit-recipe-book\/","product_type":"eBook","brand":"RawVegan.Love","price":"24.99 USD","availability":"in stock","visibility":"hidden","sale_price_effective_date":"","sale_price":"","item_group_id":"wc_post_id_2267","condition":"new","id":"wc_post_id_2267"}},{"method":"UPDATE","data":{"title":"Woodstock Fruit Festival Recipes - Volume 1","description":"Recipes \n \n Lasagna \n Cauliflower Tabbouleh \n Coconut Ceviche \n Tacos \n Zucchini Hummus \n Coconut Curry \n Coconut Dolmas \n \neBook Features \n \n 100% raw and vegan \n 7 recipes \n Salt-free and oil-free \n Easy, step-by-step instructions \n Includes preparation time and servings","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Coconut-Ceviche.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Lasagna.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Coconut-Dolmas.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Coconut-Curry.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Zucchini-Hummus.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Tacos.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Woodstock-Fruit-Festival-Volume-1-Cauliflower-Taboulleh.jpg"],"link":"https:\/\/rawvegan.love\/shop\/woodstock-fruit-festival-volume-1\/","product_type":"eBook","brand":"RawVegan.Love","price":"7.99 USD","availability":"in stock","visibility":"hidden","sale_price_effective_date":"","sale_price":"","item_group_id":"wc_post_id_2228","condition":"new","id":"wc_post_id_2228"}},{"method":"UPDATE","data":{"title":"Mediterranean Mezze","description":"Recipes \n \n Dolmas \n Hummus \n Tzatziki \n Pita Bread \n Tabbouleh \n Greek Salad \n Fattoush Salad \n Mujaddara \n Falafel \n Gyro \n Baklava \n Sunflower Halvah \n \neBook Features \n \n 100% raw and vegan \n 12 recipes \n Salt-free and oil-free \n Easy, step-by-step instructions \n Includes preparation time and servings","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze-Cauliflower-Taboulleh.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze-Baklava.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze-Zucchini-Hummus.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze-Tzatziki.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze-Sunflower-Halvah.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze-Pita-Bread.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze-Mujaddara.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze-Gyro.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze-Greek-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze-Falafel.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze-Fattoush-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Mediterranean-Mezze-Coconut-Dolmas.jpg"],"link":"https:\/\/rawvegan.love\/shop\/mediterranean-mezze\/","product_type":"eBook","brand":"RawVegan.Love","price":"9.99 USD","availability":"in stock","visibility":"hidden","sale_price_effective_date":"","sale_price":"","item_group_id":"wc_post_id_2175","condition":"new","id":"wc_post_id_2175"}},{"method":"UPDATE","data":{"title":"Continental Breakfast","description":"Recipes \n \n Avocado Toast \n Toast and Jam \n Buckwheaties Cereal \n Coconut Yogurt \n Cinnamon Rolls \n Crepes \n Jelly Donuts \n Pumpkin Spice Smoothie \n Orange Julius \n Morning Refresher \n Strawberry Nut Milk \n \neBook Features \n \n 100% raw and vegan \n 7 courses + 4 drinks \n Salt-free and oil-free \n Easy, step-by-step instructions \n Includes preparation time and servings","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/02\/Continental-Breakfast.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Toast-and-Jam.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Sunflower-Sausage.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Strawberry-Milk.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Orange-Julius.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Pancakes.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Pumpkin-Spice-Smoothie.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Jelly-Donuts.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Morning-Refresher.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Cinnamon-rolls.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Coconut-yogurt-and-berries.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Crepes.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Buckwheaties-Cereal.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Avocado-toast.jpg"],"link":"https:\/\/rawvegan.love\/shop\/continental-breakfast\/","product_type":"eBook","brand":"RawVegan.Love","price":"9.99 USD","availability":"in stock","visibility":"hidden","sale_price_effective_date":"","sale_price":"","item_group_id":"wc_post_id_1501","condition":"new","id":"wc_post_id_1501"}},{"method":"UPDATE","data":{"title":"American Breakfast","description":"Recipes \n \n Buckwheaties Cereal \n Toast and Jam \n Zucchini Bacon \n Pumpkin Seed Sausage \n Cheesy Hashbrowns \n Western Omelette \n Pancakes \n Biscuits and Gravy \n \neBook Features \n \n 100% raw and vegan \n 8 courses \n Salt-free and oil-free \n Easy, step-by-step instructions \n Includes preparation time and servings","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/02\/American-Breakfast.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/American-Breakfast-Hashbrowns.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/American-Breakfast-Biscuits-and-Sausage.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/American-Breakfast-Zucchini-bacon.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/American-Breakfast-Omelette.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Toast-and-Jam.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Pancakes.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Buckwheaties-Cereal.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Continental-Breakfast-Sunflower-Sausage.jpg"],"link":"https:\/\/rawvegan.love\/shop\/american-breakfast\/","product_type":"eBook","brand":"RawVegan.Love","price":"9.99 USD","availability":"in stock","visibility":"hidden","sale_price_effective_date":"","sale_price":"","item_group_id":"wc_post_id_1499","condition":"new","id":"wc_post_id_1499"}},{"method":"UPDATE","data":{"title":"Thanksliving Feast","description":"Recipes \n \n Brown Bread \n Herbed Cauliflower \n Green Bean Casserole \n Mashed Notatoes and Mushroom Gravy \n Noturkey with Stuffing \n Sweet Potato Pie \n Apple Pie \n \neBook Features \n \n 100% raw and vegan \n 7 courses \n Salt-free and oil-free \n Easy, step-by-step instructions \n Includes preparation time and servings","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/06\/Thanksliving-Feast.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Stuffing.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Sweet-Potato-pie.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Green-bean-casserole-.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Herbed-cauliflower.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Mashed-notatoes.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Brown-Bread.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Thanksliving-Feast-Apple-pie.jpg"],"link":"https:\/\/rawvegan.love\/shop\/thanksliving-feast\/","product_type":"eBook","brand":"RawVegan.Love","price":"9.99 USD","availability":"in stock","visibility":"hidden","sale_price_effective_date":"","sale_price":"","item_group_id":"wc_post_id_1495","condition":"new","id":"wc_post_id_1495"}},{"method":"UPDATE","data":{"title":"Muscle Fuel","description":"Recipes \n \n Burger \n Spaghetti \n Gobi Matar \n BBQ Loaf \n Sausage \n Vegetable Stew \n Corn Chowder \n Tacos \n Dahl \n Bread \n \"Tuna\" Salad \n Chili \n Hummus \n Puacamole \n Tomato Chutney \n Garlic Aioli \n Spicy Mustard \n Hot Sauce \n Cucumber Relish \n Tropical Salsa \n \neBook Features \n \n 100% raw and vegan \n 14 high protein dishes and 6 low fat condiments \n Suitable for athletes in training \n Salt-free and oil-free \n Easy, step-by-step instructions \n All dishes are approximately 20% protein, 50% carbohydrates, 30% fat \n Includes preparation time, macros, and servings","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Vegetable-Stew.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-BBQ-Loaf.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Tuna-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Tropical-Salsa.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Tomato-Chutney.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Taco.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Puacamole.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Spaghetti.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Spicy-Mustard.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Gobi-Matar.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Hot-Sauce.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Hummus.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Dahl.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Corn-Chowder.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Cucumber-Relish.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Garlic-Aioli.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Chili.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Muscle-Fuel-Burger.jpg"],"link":"https:\/\/rawvegan.love\/shop\/muscle-fuel\/","product_type":"eBook","brand":"RawVegan.Love","price":"19.99 USD","availability":"in stock","visibility":"hidden","sale_price_effective_date":"","sale_price":"","item_group_id":"wc_post_id_1492","condition":"new","id":"wc_post_id_1492"}},{"method":"UPDATE","data":{"title":"Simply Italian","description":"Recipes \n \n Italian Citrus and Fennel Salad \n Zesty Zucchini and Mushroom Salad \n Simple Italian Pea Salad \n Italian Spinach Salad \n Sun Salad with Tomatoes and Mint \n Bruschetta \n Pea Stuffed Lettuce \n Mock Tuna Salad \n Zucchini Caponata \n Zoodles with Marinara \n Zucchinetti Carbonara \n Pasta Pesto \n Mini Pizzas Margherita \n Italian Style Coconut Wraps \n Crumbly Lasagna \n Italian Sweet Banana and Fennel Surprise \n Italian Flag Tiramisu \n Italian Chocolate Salami \n \neBook Features \n \n 100% raw and vegan \n 18 dishes \n Requires no electrical equipment \n Salt-free and oil-free \n Easy, step-by-step instructions \n Includes preparation time and servings","image_link":"https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/08\/Simply-Italian.png","additional_image_link":["https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Zucchini-Caponata.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Zesty-Zucchini-and-Mushroom-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Zoodles-with-Marinara.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Zucchinetti-Carbonara.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Sun-Salad-with-Tomatoes-and-Mint.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Pea-Stuffed-Lettuce.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Simple-Italian-Pea-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Mini-Pizzas-Margherita.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Mock-Tuna-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Pasta-Pesto.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Italian-Spinach-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Italian-Style-Coconut-Wraps.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Italian-Sweet-Banana-and-Fennel-Surprise.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Italian-Citrus-and-Fennel-Salad.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Italian-Flag-Tiramisu.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Bruschetta.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Crumbly-Lasagna.jpg","https:\/\/rawvegan.love\/wp-content\/uploads\/2022\/03\/Simply-Italian-Italian-Chocolate-Salami.jpg"],"link":"https:\/\/rawvegan.love\/shop\/simply-italian\/","product_type":"eBook","brand":"RawVegan.Love","price":"17.99 USD","availability":"in stock","visibility":"hidden","sale_price_effective_date":"","sale_price":"","item_group_id":"wc_post_id_1420","condition":"new","id":"wc_post_id_1420"}}],"item_type":"PRODUCT_ITEM"} duration: 1.89646s 08-16-2023 @ 21:58:56 - Response code: 200 message: OK body: {"handles":["AcyORyABBcs9d-ZDJPsxgWpoP0T1UWUtI3It-Q6hgn91oKVHqw6bntqWAY2a33AE229dP4aGfkDcIyIXD8SZAwQw"]}

This is the Handle output in Commerce Manager for this sync:

Aug 16, 2023, 2:58 PMID: AcyORyABBcs9d-ZDJPsxgWpoP0T1UWUtI3It-Q6hgn91oKVHqw6bntqWAY2a33AE229dP4aGfkDcIyIXD8SZAwQw
Product updates
<i alt="" data-visualcompletion="css-img" class="img sp_I7fFz9sol1m sx_92f64b" style="background-image: url("/rsrc.php/v3/yf/r/TxADciEpeuh.png"); background-size: auto; background-repeat: no-repeat; display: inline-block; height: 20px; width: 20px; background-position: 0px -172px;"></i><span class="x8t9es0 x1fvot60 xo1l8bm xxio538 x108nfp6 xq9mrsl x1h4wwuj xeuugli x1i64zmx" style="margin-left: 8px; min-width: 0px; font-weight: 400; overflow-wrap: normal; white-space: inherit; color: rgba(0, 0, 0, 0.85); font-size: 0.875rem !important; font-family: inherit; line-height: 1.42858 !important;">Some items couldn't be added or updated because of the following errors:</span>
<span class="_34of" style="display: inline-block; height: 16px; margin-right: 0px; vertical-align: middle; width: 20px; font-family: inherit;"><i class="_34ob _34oc img sp_-6Uv99oepCj sx_f09370" alt="" data-visualcompletion="css-img" data-auto-logging-id="f271a12806702c4" style="transition: transform 0.3s ease-in-out 0s; transform: rotate(90deg); background-image: url("/rsrc.php/v3/yY/r/PjnuU1oY3ND.png"); background-size: auto; background-repeat: no-repeat; display: inline-block; height: 16px; width: 16px; background-position: 0px -25px;"></i></span>
<span class="x8t9es0 x1fvot60 xo1l8bm xxio538 x108nfp6 xq9mrsl x1h4wwuj xeuugli xw3qccf" style="min-width: 0px; margin-right: 4px; font-weight: 400; overflow-wrap: normal; white-space: inherit; color: rgba(0, 0, 0, 0.85); font-size: 0.875rem !important; font-family: inherit; line-height: 1.42858 !important;">Unknown Error</span><span class="x8t9es0 x1fvot60 xo1l8bm xxio538 x108nfp6 xq9mrsl x1h4wwuj xeuugli" style="min-width: 0px; font-weight: 400; overflow-wrap: normal; white-space: inherit; color: rgba(0, 0, 0, 0.85); font-size: 0.875rem !important; font-family: inherit; line-height: 1.42858 !important;"></span><span class="x8t9es0 x1fvot60 xo1l8bm xxio538 x108nfp6 xq9mrsl x1h4wwuj xeuugli" style="min-width: 0px; font-weight: 400; overflow-wrap: normal; white-space: inherit; color: rgba(0, 0, 0, 0.85); font-size: 0.875rem !important; font-family: inherit; line-height: 1.42858 !important;">(10 products affected)</span>
<span class="x8t9es0 x1fvot60 xo1l8bm xxio538 x108nfp6 xq9mrsl x1h4wwuj xeuugli" style="min-width: 0px; font-weight: 400; overflow-wrap: normal; white-space: inherit; color: rgba(0, 0, 0, 0.85); font-size: 0.875rem !important; font-family: inherit; line-height: 1.42858 !important;">Something went wrong</span>
<span class="x8t9es0 x1fvot60 xo1l8bm xxio538 x108nfp6 xq9mrsl x1h4wwuj xeuugli" style="min-width: 0px; font-weight: 400; overflow-wrap: normal; white-space: normal; color: rgba(0, 0, 0, 0.85); font-size: 0.875rem !important; font-family: inherit; line-height: 1.42858 !important; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">0 products updated<span>?</span>?<span>?</span>0 products added<span>?</span>?<span>?</span>0 products removed</span>

Hi @chefocean,

Thanks for the additional information.

The system status report you shared earlier isn’t properly formatted, making it difficult to read. Please share it again following these steps.

• Go to WooCommerce > Status. Select “Get system report” and then “Download for support” Attach it to https://quickforget.com and share the link here. (Please make sure to extend the expiry date)

I uploaded the system report to https://quickforget.com/s/f25a33674389fa30018d32a56d0f0e10f539d5df7ed38cfd

This is the Handle output from the Facebook Commerce Manager “Data Sources” events that corresponds to the Product Sync event that I referenced above (with the HTML formatting removed for legibility):

Product updates
Some items couldn't be added or updated because of the following errors: Unknown Error(10 products affected)
Something went wrong

Hello @chefocean,

Thank you for sharing the logs!

Could you please try deleting your entire Facebook catalog by using the “Delete all products from your Facebook Catalog” option in WooCommerce > Status > Tools ?

Link to image: https://d.pr/i/kyKQ3S

If you disabled the automatic sync feature, then please navigate to Marketing > Facebook > Product sync to resync the catalog.

Let us know how it goes!

I ran the tool to delete all products, but that didn’t actually delete any products. I then went into Commerce Manager on Facebook and deleted the products there. I then pressed the “Sync Products” button again, and the products showed up. However, none of the products will automatically sync when I edit them. It shows “This product is not yet synced to Facebook”, and no matter how many times I edit it, or reconnect the plugin to Facebook, it only adds the products if the Catalog is completely empty and I press the “Sync Products” button. The plugin now doesn’t even try to send an update to Facebook with any of changes from WordPress when I edit the Product.

Let me know if you need more information.

I started with a brand new empty catalog, uninstalled and re-installed the Facebook for WooCommerce plugin, re-connected it to the brand new catalog, and the items showed up. However, it shows them as “manually added” items and doesn’t list WooCommerce as a data source for the feed. Any further actions on the Catalog from the WooCommerce / WordPress side, such as using the “Delete all products” tool, updating a single product that is marked as “Sync and Show in Catalog”, or pressing the “Sync Products” button has no effect, and returns with this error:

08-21-2023 @ 18:07:29 - Deleted FB Metadata for product 2267 08-21-2023 @ 18:07:29 - Request method: GET uri: https://graph.facebook.com/v17.0/catalog:965701224705549:d2NfcG9zdF9pZF8yMjI4/?fields=id,product_group{id} user-agent: Facebook-for-WooCommerce/3.0.32 (WooCommerce/8.0.2; WordPress/6.3) body: duration: 0.15073s 08-21-2023 @ 18:07:29 - Response code: 400 message: Bad Request body: {"error":{"message":"Unsupported get request. Object with ID 'catalog:965701224705549:d2NfcG9zdF9pZF8yMjI4' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"A4FSaJrZlkEwlDLZMAmIlXg"}}

The “Connection” tab in the Facebook for WooCommerce plugin shows that the correct Catalog ID is listed, and all other information is correct as well.

I tore down my entire shop, re-created it, re-installed the plugin, re-connected it, and still the error persists: The WooCommerce for Facebook Plugin is only able to add items to the Catalog once, then it doesn’t have permissions to update or delete the items, and editing the Product in WooCommerce doesn’t every try to sync the products anymore. I’m not sure what else I can do to describe this error, but at this point I can only conclude that it is a bug in the WooCommerce for Facebook plugin, and nothing to do with how I set up the plugin, my shop, or the catalog.

Can I have someone from your team join a Zoom session with me to give you whatever information you need to fix this issue? My shop has been down for over a week now, and I am not able to sell my products until this is resolved.

It also looks like Facebook for WooCommerce can’t retrieve the item information either, even though the item was created by the integration, as indicated in the Item description in Commerce Manager.

08-22-2023 @ 05:20:48 - Request method: GET uri: https://graph.facebook.com/v17.0/965701224705549?fields=name user-agent: Facebook-for-WooCommerce/3.0.32 (WooCommerce/8.0.2; WordPress/6.3) body: duration: 0.12936s 08-22-2023 @ 05:20:48 - Response code: 200 message: OK body: {"name":"RawVegan.Love - Catalog","id":"965701224705549"} 08-22-2023 @ 05:26:59 - Request method: GET uri: https://graph.facebook.com/v17.0/catalog:965701224705549:d2NfcG9zdF9pZF8yNDEz/?fields=id,product_group{id} user-agent: Facebook-for-WooCommerce/3.0.32 (WooCommerce/8.0.2; WordPress/6.3) body: duration: 0.23936s 08-22-2023 @ 05:26:59 - Response code: 400 message: Bad Request body: {"error":{"message":"Unsupported get request. Object with ID 'catalog:965701224705549:d2NfcG9zdF9pZF8yNDEz' does not exist, cannot be loaded due to missing permissions, or does not support this operation. Please read the Graph API documentation at https:\/\/developers.facebook.com\/docs\/graph-api","type":"GraphMethodException","code":100,"error_subcode":33,"fbtrace_id":"A1TZkeIdgQkJRRXEr4i61ws"}}

I think this may be an issue with app permissions? Like the app isn’t asking for enough permissions to be able to access the catalog properly.

I am having the exact same problems. Have tried pretty much all of the above but it just won’t sync.

We are also facing the same issue. Unable to sync the product sets. Manually have to change and update the product set every time to sync the Product Sets.

Even when I manually sync the product set, none of the changes are shown in the shop, and the Data Source Handle in Commerce Manager reports an “Unknown error”. The only way to get a product set to update is to delete all the products manually from the Commerce Manager, and then press “Product Sync” them from the Facebook for WooCommerce plug-in. This has the side effect of removing all of the product tags in the Instagram posts, so I have to re-tag over 200 posts each time.

Hi @chefocean

Thanks for the additional details. Could you please file an issue on our GitHub for this extension, with the details of the error messages and what you have tested:

https://github.com/woocommerce/facebook-for-woocommerce/issues

Our developers can look into this further from there.