Unable to sync 1.10

Hey @needmystyle!

So sorry for the issues you’re encountering here with the recent update. We’ve been working to _improve_ the product syncing, not make it worse!

We’d be happy to help you with your issue. Would you please open up a support request with us directly so we can gather some additional site-related information?

https://www.skyverge.com/contact/

When you do so, would you please also include your system status, so we can get a better idea of what might be going on? You can grab it by going to:

WooCommerce > Status and clicking on Get system report.

Apologies once again for the error. I hope to hear from you soon! Could you let me know when you have a moment to submit the support request?

Cheers,

Simon

Thank you for responding so quickly. I have submitted a support ticket along with a woocommerce status report.

Hey @needmystyle!

Tamara here, stepping in for Simon. I took a look at our helpdesk but I didn’t quite see a message from you. Did you receive an auto-response with a six-digit request number?

Thanks,

Tamara

Hey Tamara,

Very strange. No we did not receive a confirmation but we just did it again but no confirmation. Here is a screenshot after hitting submit.

View post on imgur.com

Thanks,
NMS

@skyverge I have exactly same issue not able to sync products, always getting same error “Something wrong when uploading, please try again.” . I have submitted a ticket but have not got any auto response mail .

Hey @needmystyle,

Thanks so much for the confirmation. It looks like our system mistakenly marked your message as spam and it took a little while to find it, sorry about that! I’ll respond directly through email from now on ??

Thanks!
Tamara

Hey @skylinks,

Thanks so much for letting us know that you’re experiencing a similar issue! I see that you have reached out to us directly as well so I’ll be sure that a team member reaches out to you shortly.

Thanks!
Tamara ??