Unable to sign in to Zen Desk

  • Resolved mugwumpus

    (@mugwumpus)


    4 years, 6 months ago

    So, I’m having a comedy of errors that I”m hoping someone can help out with.

    I signed in to WooCommerce to open a support ticket and get some support.

    I submitted a form from my page. I received a response that landed in my email box. I responded to that message. I got a response to that message. All via email.

    Then, when I responded to the second message, I received a response where I had to log in to the Zen Desk feature (https://automattic.zendesk.com/hc/en-us/signin)

    But that’s where the problem is. I used my WooCommerce sign in credentials and it doesn’t work. I then tried my www.remarpro.com credentials to see if those would work. Neither did.

    I wrote support via email to see if they could respond directly via email because of the above problem.

    Their response was another blank message where I had to sign in to Zen Desk.

    So I tried opening another support ticket via WooCommerce Support. That, too, came back blank other than a request to sign in to Zen Desk.

    I’ve written Support multiple times via the email “conversation” thread. EAch time, it comes back I have to sign in to Zen Desk to see the response.

    NOT HELPING.

    So, I tried to change my password on Zen Desk.

    Only, the automatically-generated email I should ahve received has never arrived.

    And I can’t figure out how to get in touch with anyone.

    Anyone have any ideas as to how to resolve this dilemma? Times like these I yearn for customer service phone hell. At least after waiting for 45 minutes, I could speak with someone and get the issue resolved.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    Can you share the ID number of the original support ticket in order for us to take a closer look?

    Thread Starter mugwumpus

    (@mugwumpus)

    I believe this is it: WooCommerce Support: Ticket #3196340 received

    Plugin Support mouli a11n

    (@mouli)

    Hi there,

    You will not be able to sign into Zendesk to view tickets. Instead you should be able to view them under https://woocommerce.com/my-account/create-a-ticket/.
    I see that the ticket is still pending a response from you at this time.

    Please confirm that you can see your ticket when you sign into your WooCommerce.com account. If you can’t I suggest that you open a new ticket to chase up why the ticket is not in your account.

    The ticket is currently in the account that has the email address along the lines of m*******[email protected]

    I hope that helps you to figure it out.
    Feel free to get back to us if you have further questions.

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi @mugwumpus

    As we have resolved the ticket, I’m going to mark this thread as Resolved.

    Thanks,

Viewing 4 replies - 1 through 4 (of 4 total)
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