Unable to setup email account in mailing list

  • Resolved justsomeone

    (@justsomeone)


    2 years, 2 months ago

    Dear WP Mailster Team,

    I’ve successfully setup the sender mail settings in the mailing list, however I am unable to setup the mail account in the mailing list.

    When I click “check connection” I get the following error message:

    Verbindung NICHT OK. Bitte Einstellungen prüfen!
    Fehler:
    Certificate failure for mail.tsv-weiler.de: Hostname mismatch: /CN=hos112.unaxus.net

    Can you help me? Is this an issue from the mail server side or did I something wrong in the settings?

    I can provide further details if needed, but would prefer to share these non public.

    Best
    Robert

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author brandtoss

    (@brandtoss)

    Hi Robert,

    here some info from our FAQ (https://wpmailster.com/faq/):

    You might get an error message like this when checking the connection settings: “Certificate failure for [server] Server name does not match certificate” or “Certificate failure for [server] unable to get local issuer certificate”.

    If you use your own mailing server (with a self-signed certificate) you need to deactivate the automated certificate check to get a connection to your inbox. Do this by adding the following line in the special parameter box:
    /novalidate-cert

    Hope that helps!

    Thanks
    Holger

    • This reply was modified 2 years, 2 months ago by brandtoss.
    Thread Starter justsomeone

    (@justsomeone)

    Hi Holger,

    thanks for the super quick reply!

    Ok I had multiple issues.

    The /novalidate-cert parameter worked fine!

    However I still hade some strange authentication issues even with the parameter.

    Turned out, that you somehow forbid / do not support some special characters for passwords. But instead of an error message or some hint the password is still accepted and incorrectly send to the server for validation.

    Would be nice if there would be some message on the frontend when the password includes characters which are not supported from your side.

    Best
    Robert

    Plugin Author brandtoss

    (@brandtoss)

    Hi Robert,

    thanks for the feedback.
    Sorry to hear you got trouble with the special characters!

    I will include a change like so in the next release to inform users better:

    Thanks
    Holger

Viewing 3 replies - 1 through 3 (of 3 total)
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