Unable to Set a Product image

  • Resolved everydayphotoclass

    (@everydayphotoclass)


    2 years, 8 months ago

    Ive recently added this new product to my site and I am unable to set the product image. I can go through the process of choosing the image I want but it seems to just ignore my choice and the image never appears on the product page as I’m editing it. Its as though the product doesnt even realize I’ve done anything. Ive also attempted to change the product image for other products I’ve already had on the site for a while and I cannot do that either.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @everydayphotoclass!

    Usually, this kind of issue, like the one you have, could be related to a conflict between WooCommerce and your theme or another plugin; an outdated or malfunctioning code could be interfering.

    To be sure of this, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce, and then check again if the issue persists.

    If that solves it, reactivate the theme first and check again. Then, go on and reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    If you cannot perform a conflict test on your live site, we recommend creating a staging site using the WP Staging plugin.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    Let us know how that goes for you!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Best.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Unable to Set a Product image’ is closed to new replies.