Unable to send the mail

  • Resolved aashjain

    (@aashjain)


    2 years, 5 months ago

    Hello Community,
    I have created a website and used the contact form 7 plugin in it. The issue I am facing is the user is unable to submit the contact form details through it. It shows the error “There was an error trying to send your message. Please try again later.”

    I have even used the SMTP for a good email delivery. And the test mails of SMTP are working fine. The only issue is the form filling through the website.

    Can you please help me solving this?

    Thanks

    • This topic was modified 2 years, 5 months ago by aashjain.

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Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Takayuki Miyoshi

    (@takayukister)

    FAQ > After submitting the form, I get an error message stating “There was an error trying to send your message.” What is wrong?

    Thread Starter aashjain

    (@aashjain)

    Hi, I have fixed the error, Thank you.

    Hi there

    I’m also experiencing this problem, however the site has been live for a number of years and only recently stopped working.

    I have been chatting with my hosting company for days and we’ve exhausted everything their end. The website has always emailed out when someone logs in, and send weekly security reports, but the contact form says “THERE WAS AN ERROR TRYING TO SEND YOUR MESSAGE. PLEASE TRY AGAIN LATER.”

    I have even installed an SMTP plugin, and test messages through that work, but the form still fails.

    Is there an older version of contact form 7 I can try to rule out a conflict please?

    Thanks
    Tracy

    Thread Starter aashjain

    (@aashjain)

    Hi Tracy,

    The issue I was facing was my hosting provider did not allow third party SMTP. Hence, I asked them to setup on my website for the sending and receiving the mails. And it did work. Maybe the SMTP records might have changed from your end or the server end. Do try talking to them regarding the same. I hope this will help.

    Let me know the update for the same.

    Cheers!

    Thanks so much for replying!

    The website never needed an SMTP plugin as the contact form just worked. However, I installed an SMTP plugin the other day and the hosting company gave me the details to put into that. I can send/receive test messages from the plugin fine – but the contact form still doesn’t send ??

    It used to work, hence I was hoping there was an older version of the plugin I could test.

    Interesting I had another website whose contact form suddenly stopped working too (different hosting company). Whilst that site used a different contact form, Contact Form 7 was installed. I removed that and now the other form works fine.

    I’ve also been told there is malware on the other site mentioned above, so have now had to uninstall the CF7 plugin and create a new form….which now works too. So something is definitely wrong with this plugin, given that’s 2 sites on 2 different hosting platforms.

Viewing 6 replies - 1 through 6 (of 6 total)
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