Unable to send even though my account has been approved

  • Resolved justjenny19

    (@justjenny19)


    2 years, 5 months ago

    I have just installed Mailpoet, my e-mail address has been authorised, I have received an email to say my account has been authorised and my verification key is valid. However when I try to send a newsletter I am still getting the message ‘You’ll soon be able to send once our team reviews your account. In the meantime, you can send previews to your authorized emails.’
    How can I fix this please?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Dani F. a11n

    (@danielinhou)

    Hi @justjenny19 ????!

    I can confirm your subscription has been approved already.

    If you’re still seeing the message about the pending subscription, please go to the MailPoet’s Settings > Key Activation tab and click on the “Verify” button again to update the status of the subscription.

    If it doesn’t help, please go to the MailPoet > Settings > Send With… tab and change the sending method temporarily to “Other” and then back to the “MailPoet Sending Service”.

    You can also try clearing your browser’s cache.

    If that doesn’t work, please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread?

    Your request will be triaged accordingly when we receive it and we’ll be able to provide you with more information there.

    Cheers

Viewing 1 replies (of 1 total)
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