Unable to send documents with USPS First Class International

Per support request, I am moving my question from the original thread (Can’t ship with USPS – First Class Mail International | www.remarpro.com) to a separate one.

My issue: for the last week or so (as of Nov 2023), we have been unable to send documents to INTERNATIONAL destinations using First Class International.  This looks to be an issue that affects others as well, so I don’t think the issue is solely with our site.  I have also been unable to send documents in larger envelopes to International destinations using the USPS site itself and our NeoShip application run by our postage machine (Quadient).  I am beginning to think that this is not even just a WooCommerce Tax & Shipping issue but something that starts at the USPS end.

Here is my step by step with error screenshot followed by my system report.

<u>Step by step:</u>

• Click “Create Shipping Label” at the top of the order screen
• Confirm origin address
• Confirm destination address
• Confirm packaging (in this case, it is an envelope designation, none of the dimensions are more than 12”, and the weight is under 5oz)
• Fill out Customs form
  • Contents Type: DOCUMENTS
  • Restriction Type: NONE
  • ITN: blank
  • Description: whale info papers and cert
  • HS Tariff: 490199
  • Weight: 4oz
  • Value: $50
  • Origin: US
• Confirm Shipping option (USPS First Class International) <img width=”624″ height=”446″ src=”” alt=”A screenshot of a computer Description automatically generated”>
• Click “Buy Shipping Label”
  • At this point we get an error saying “Rate not Found: First Class Mail International”
    • I should note that this is a new error message from what we got last week
• ***If I change the designation from “Documents” to “Gift” (because our store is a non-profit and everything we send out is technically a gift for a donation) then I get a different error message that says “FCMI shipment containing anythignexcept documents not allowed (must use FCPIS, PMI or PMEI)”.  This error makes sense since FCMI should really only be for large envelopes that can’t be classified as packages.

<u>System Report:</u>

### WordPress Environment ###

WordPress address (URL): https://adopt-us.whales.org

Site address (URL): https://adopt-us.whales.org

WC Version: 7.9.0

REST API Version: ? 7.9.0

WC Blocks Version: ? 10.4.6

Action Scheduler Version: ? 3.6.2

Log Directory Writable: ?

WP Version: ? 6.3 – There is a newer version of WordPress available (6.4.1)

WP Multisite: –

WP Memory Limit: 512 MB

WP Debug Mode: –

WP Cron: ?

Language: en_US

External object cache: ?

### Server Environment ###

Server Info: Apache

PHP Version: 8.2.12

PHP Post Max Size: 256 MB

PHP Time Limit: 3600

PHP Max Input Vars: 10000

cURL Version: 7.74.0

OpenSSL/1.1.1w

SUHOSIN Installed: –

MySQL Version: 8.0.34-26

Max Upload Size: 256 MB

Default Timezone is UTC: ?

fsockopen/cURL: ?

SoapClient: ?

DOMDocument: ?

GZip: ?

Multibyte String: ?

Remote Post: ?

Remote Get: ?

### Database ###

WC Database Version: 7.9.0

WC Database Prefix: wp_

Total Database Size: 297.59MB

Database Data Size: 170.02MB

Database Index Size: 127.57MB

wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB

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### Post Type Counts ###

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acf-field: 6

acf-field-group: 5

attachment: 928

custom-css-js: 3

dd_causes: 5

dd_sponsors: 12

elementor_library: 6

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yaymail_template: 15

### Security ###

Secure connection (HTTPS): ?

Hide errors from visitors: ?

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SUMO Subscriptions: by Fantastic Plugins – 14.5

Advanced Custom Fields: by WP Engine – 6.1.8

Classic Editor: by WordPress Contributors – 1.6.3

Classic Widgets: by WordPress Contributors – 0.3

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Inc. – 1.8.4

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object-cache.php: Memcached Redux

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earthcare/inc/woocommerce/templates/single-product/meta.php

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                                                                        Learn how to update

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Environment: Production

Tokenization Enabled: ?

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Webhooks Enabled: ?

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Shop country code: US

WooCommerce currency supported: ?

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Webhook status: ?

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Disabled Features: minified-js

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settings

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Options: ?

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Onboarding: completed

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Database Version: ? 15

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SSL: ? Yes

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Webhook #33: WooCommerce Zapier

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– User: mwalker

Deleted Webhook Delivery Count: 700

### Status report information ###

Generated at: 2023-11-13 14:17:47 -05:00

Thanks for your help!