Unable to Select Radio Buttons on all browsers and devices

  • Resolved GinaW

    (@tacaha5)


    1 year, 9 months ago

    Users are unable to select the choices via the radio buttons on the form (link provided). I have tested on Firefox, Chrome, Safari and Edge and in mobile and desktop.
    Plugin is up to date.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jair – WPMU DEV Support

    (@wpmudevsupport15)

    Hi @tacaha5,

    I hope you are doing well today!

    This seems to be a known issue specific to your hosting structure (mostly on Flywheel installations) The default path is causing a conflict and causing the stylesheets to not load and hence the radio boxes are not working.
    https://prnt.sc/FFbLAf85KMo3

    Please update the path for the “File Upload Storage” setting under Forminator Pro > Settings > Data > File Upload Storage to the following:
    /wp-content/uploads/forminator/
    https://prnt.sc/n5Q5jAls4PUF

    Please also clear all of your caches after that including your server side caches and check if it helps. Our Forminator team is working on a fix which will be released on the upcoming versions of the plugin, however we don’t have any ETA to provide at the moment.

    Kind regards,
    Zafer

    Thread Starter GinaW

    (@tacaha5)

    Thank you, that worked. I see now in the console where it was pulling in that /www/ pathway. Appreciate the quick response.

Viewing 2 replies - 1 through 2 (of 2 total)
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