Unable to save settings of new plugins

  • Hello.

    I write this post after spending 1 day of reading similar ones and try lot of fixes in my stage server, with no success.

    The problem is: I’m unable to save the settings of new installed plugins.

    It seems like a lock or paused state. The old plugins work well, I’m able to save its settings. But if I install a new one, I can’t do it.

    In addition, another example of this behavior: I can’t activate the theme (PRO from theme.co) inserting the license number. When I insert it the theme says: you have activated the theme pro. But when I reload the page, the theme is not activated.

    And other collateral effect: some messages of notifications are displayed always. You can close them but when you reload the page, they appear another time.

    Things that I have tried:

    1. Reinstall the last wordpress version. Automatically and manually.
    2. Deactivate all the plugins and try only with a new one.
    3. Repair all the tables in the DB.
    4. Search for any .lock in the DB.
    5. Restart the server.
    6. Remove all the themes and test with the default one.

    No success.

    What is going on?

    • This topic was modified 6 years, 8 months ago by marnez.
    • This topic was modified 6 years, 8 months ago by marnez.
    • This topic was modified 6 years, 8 months ago by marnez.
    • This topic was modified 6 years, 8 months ago by marnez.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator t-p

    (@t-p)

    The problem is: I’m unable to save the settings of new installed plugins.

    Please identify exactly which plugin you are using and then post in that plugin’s dedicated forum via its page in the Plugin Repository.

    Thread Starter marnez

    (@marnez)

    The problem is that it is not concerned to a particular plugin.

    It happens with every new installed plugin.

    That is the reason to write here.

    Thank you.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Can you save anything to the database? Make a slight change to your user profile. Does it stick? Do you get any error messages?

    Thread Starter marnez

    (@marnez)

    Hi Steve.

    Yes, I can save things to the DB. I have tried to change some settings of my user profile, for example the color of the admin panel and no problem. I’m able to do that.

    Another thing I tried was to add new administrator user. I did that and removed the old users but the trouble persists.

    Thanks.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Plugins tend to use the wp_options table, so that may be corrupt. Have you checked/repaired that table with phpmyadmin or via the command line using mysqlcheck?

    Thread Starter marnez

    (@marnez)

    Yes. I have checked and repaired that table.

    Maybe the problem is located there.

    Thread Starter marnez

    (@marnez)

    A clue: the plugins where I’m able to save settings maybe are using their tables: revolution slider, essential grid, Yoast SEO…

    Thread Starter marnez

    (@marnez)

    I’m trying to locate the error using the case of closing a notice message from the PRO theme.

    When I close it, with the browser inspector openend, I can see what happens:

    It calls the admin-ajax.php with this URL:

    my-domain.com/wp-admin/admin-ajax.php?action=pro_dismiss_update_notice

    • This reply was modified 6 years, 8 months ago by marnez.
Viewing 8 replies - 1 through 8 (of 8 total)
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