Unable to save pay later messaging on shop page

Hello @jethrohazelhurst

Thanks for reaching out to us, we’re here to help.

It seems the problem might be related to caching on your website. I recommend flushing your site’s cache first to see if this helps in saving the toggled settings correctly.

If the issue continues, you can switch back to using the old legacy Pay Later messaging configuration. This can be done using a specific code snippet provided in our documentation. Here is the link to the necessary snippet to restore the legacy Pay Later messaging configurator: Restore Legacy Pay Later Messaging Configurator. You can easily implement this filter using the Code Snippets plugin. This change may work better with aggressive caching systems.

Please try these solutions, and let me know if there’s anything else I can help you with.

Kind Regards,

Krystian

Hi Krystian,

Hope things are well. Just to let you know I’ve duplicated our site onto a staging website and disabled all plugins and themes leaving just woocommerce, paypal payments and the storefront theme activated. Unfortunately the pay-later admin area still does not save any changes to the settings.

First note the suggested snippet to “Restore Legacy Pay Later Messaging Configurator” does not change anything when I added it to my functions.php file on my basic staging site. The below screenshot is with that snipped enabled in my functions.php file:

In the above screenshot I have disabled “Shop” which is ticked by default. When I press save I see the following:

Says settings have been saved, but the Shop is ticked again. I will also note that the Pay Later messaging when I preview the shop section looks like this:

That’s almost a nice banner worth having, but when I look at the frontend on my shop page I see this:

I can only deduce that something is broken on the Pay Later messaging functionality somewhere.

Kind regards,

Jethro

I have the same issue. Added the ” ?Restore Legacy Pay Later Messaging Configurator” but nothing changes. Cache deleted multiple times, different browser and computer used but nothing changes. I save the settings and it goes back to the default option.

I have the same issue. Pay later message setting changes are not being saved. Also, it is ticked for the checkout page, but the message is no longer showing on the front end checkout. I have cleared the website cache.

Hello @jethrohazelhurst

It appears that a recent update to the plugin has caused a problem with the filter functionality, preventing the filter from working as intended. We addressed this problem already in the fixing package. Please download and install the updated package from the following link: Download Fixed Version.

After installing the updated version, please attempt to use the filter again to restore the legacy Pay Later messaging configurator. This should allow you to save the settings as intended. If you continue to experience difficulties or have any other questions, please do not hesitate to contact us.

Hello @pancho12 @wm007,

This recommendation above likely applies to your situation too, but please create your own thread for any issues next time to keep the board organized.

Kind Regards,

Krystian

Hey Krystian,

Hope you are well! Just reporting back here – we have updated to the updated package which you linked to above: Version 2.8.1-alpha1?

We’ve cleared all our caching layers.

I’ve also made sure to include the filter in our functions.php file for our child theme:
add_filter( 'woocommerce.feature-flags.woocommerce_paypal_payments.paylater_configurator_enabled', '__return_false' );

Unfortunately this does not enable the legacy pay-later message section and nothing has changed in the plugin as far as I can see.

Wondering if anyone else can verify it’s not just myself having issues?

Thanks,

Jethro

Hello @jethrohazelhurst

I just tested it, and it’s working now with the latest package on my end. Could you use the Code Snippets plugin instead of adding it directly to your functions.php? This should work as long as you’re using version 2.8.1-alpha1.

Looking forward to your response.

Kind regards,
Krystian

Hi Krystian,

Hope you are well and thanks for the update. We would really prefer not to install yet another plugin on our live site. Is there a fix on the way in a future update of the official plugin? We will wait until this is available.

Best, Jethro.

Hello @jethrohazelhurst

This isn’t a new plugin; it will essentially replace the current version of PayPal Payments.

?Is there a fix on the way in a future update of the official plugin??

Yes, it will be included in the upcoming update, which we expect to push live next week. Until then, I suggest to try fixing package.

Kind regards,
Krystian