• Resolved Andrius

    (@italpasta)


    Hi, after upgrading to WC 5.0 I’m unable to save WooCommerce email settings. Once I click ‘Save’ it gives me a message saying that such page does not exist. I’ve tried clearing cache, logging out – none of it helped.

    Environment:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://asmeniska.lt
    Site address (URL): https://asmeniska.lt
    WC Version: 5.0.0
    REST API Version: ? 5.0.0
    WC Blocks Version: ? 4.0.0
    Action Scheduler Version: ? 3.1.6
    WC Admin Version: ? 1.9.0
    Log Directory Writable: ?
    WP Version: 5.6.2
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: –
    Language: lt_LT
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.27
    PHP Post Max Size: 256 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 3000
    cURL Version: 7.66.0
    OpenSSL/1.1.1g-fips
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.32-35-log
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 5.0.0
    WC Database Prefix: wp_
    Bendras duomen? baz?s dydis: 19.01MB
    Duomen? baz?s duomen? dydis: 15.72MB
    Duomen? baz?s indekso dydis: 3.29MB
    wp_woocommerce_sessions: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_woocommerce_api_keys: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_woocommerce_attribute_taxonomies: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_woocommerce_downloadable_product_permissions: Duomenys: 0.02MB + Indeksas: 0.06MB + Variklis InnoDB
    wp_woocommerce_order_items: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_woocommerce_order_itemmeta: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_woocommerce_tax_rates: Duomenys: 0.02MB + Indeksas: 0.06MB + Variklis InnoDB
    wp_woocommerce_tax_rate_locations: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_woocommerce_shipping_zones: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_woocommerce_shipping_zone_locations: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_woocommerce_shipping_zone_methods: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_woocommerce_payment_tokens: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_woocommerce_payment_tokenmeta: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_woocommerce_log: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    cerber_acl: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    cerber_blocks: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    cerber_countries: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    cerber_lab: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    cerber_lab_ip: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    cerber_lab_net: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    cerber_log: Duomenys: 0.13MB + Indeksas: 0.11MB + Variklis InnoDB
    cerber_qmem: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    cerber_traffic: Duomenys: 4.52MB + Indeksas: 0.20MB + Variklis InnoDB
    wp_actionscheduler_actions: Duomenys: 0.06MB + Indeksas: 0.11MB + Variklis InnoDB
    wp_actionscheduler_claims: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_actionscheduler_groups: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_actionscheduler_logs: Duomenys: 0.06MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_cerber_files: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_cerber_sets: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_cerber_uss: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_commentmeta: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_comments: Duomenys: 0.02MB + Indeksas: 0.09MB + Variklis InnoDB
    wp_dpd_barcodes: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_dpd_manifests: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_dpd_terminals: Duomenys: 0.22MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_gglcptch_allowlist: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_links: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_mailchimp_carts: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_mailchimp_jobs: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_options: Duomenys: 5.52MB + Indeksas: 0.41MB + Variklis InnoDB
    wp_postmeta: Duomenys: 1.52MB + Indeksas: 0.78MB + Variklis InnoDB
    wp_posts: Duomenys: 1.52MB + Indeksas: 0.06MB + Variklis InnoDB
    wp_revslider_css: Duomenys: 0.13MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_revslider_css_bkp: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_revslider_layer_animations: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_revslider_layer_animations_bkp: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_revslider_navigations: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_revslider_navigations_bkp: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_revslider_sliders: Duomenys: 0.09MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_revslider_sliders_bkp: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_revslider_slides: Duomenys: 0.25MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_revslider_slides_bkp: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_revslider_static_slides: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_revslider_static_slides_bkp: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_termmeta: Duomenys: 0.09MB + Indeksas: 0.09MB + Variklis InnoDB
    wp_terms: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_term_relationships: Duomenys: 0.06MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_term_taxonomy: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_usermeta: Duomenys: 0.05MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_users: Duomenys: 0.02MB + Indeksas: 0.05MB + Variklis InnoDB
    wp_wc_admin_notes: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_wc_admin_note_actions: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_wc_category_lookup: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_wc_customer_lookup: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_wc_download_log: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_wc_order_coupon_lookup: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_wc_order_product_lookup: Duomenys: 0.02MB + Indeksas: 0.06MB + Variklis InnoDB
    wp_wc_order_stats: Duomenys: 0.02MB + Indeksas: 0.05MB + Variklis InnoDB
    wp_wc_order_tax_lookup: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_wc_product_meta_lookup: Duomenys: 0.02MB + Indeksas: 0.09MB + Variklis InnoDB
    wp_wc_reserved_stock: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_wc_tax_rate_classes: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_wc_webhooks: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_wpforms_tasks_meta: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    wp_yoast_indexable: Duomenys: 0.17MB + Indeksas: 0.11MB + Variklis InnoDB
    wp_yoast_indexable_hierarchy: Duomenys: 0.02MB + Indeksas: 0.05MB + Variklis InnoDB
    wp_yoast_migrations: Duomenys: 0.02MB + Indeksas: 0.02MB + Variklis InnoDB
    wp_yoast_primary_term: Duomenys: 0.02MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_yoast_seo_links: Duomenys: 0.05MB + Indeksas: 0.03MB + Variklis InnoDB
    wp_yoast_seo_meta: Duomenys: 0.02MB + Indeksas: 0.00MB + Variklis InnoDB
    
    ### Post Type Counts ###
    
    acf-field-group: 1
    attachment: 142
    custom_css: 2
    customize_changeset: 41
    nav_menu_item: 21
    oembed_cache: 1
    page: 11
    post: 1
    product: 72
    product_variation: 19
    revision: 108
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (22) ###
    
    Advanced Custom Fields PRO: autorius Elliot Condon – 5.9.5
    Breadcrumb NavXT: autorius John Havlik – 6.6.0
    Child Theme Configurator: autorius Lilaea Media – 2.5.8
    Yoast Duplicate Post: autorius Enrico Battocchi & Team Yoast – 4.1.1
    Facebook for WooCommerce: autorius Facebook – 2.3.1
    Google Analytics for WordPress by MonsterInsights: autorius MonsterInsights – 7.16.2
    Jetpack by WordPress.com: autorius Automattic – 9.4
    WPBakery Page Builder: autorius Michael M - WPBakery.com – 6.6.0
    Loco Translate: autorius Tim Whitlock – 2.5.0
    Mailchimp for WooCommerce: autorius Mailchimp – 2.5.0
    Slider Revolution: autorius ThemePunch – 6.4.0
    SG Optimizer: autorius SiteGround – 5.7.14
    UpdraftPlus - Backup/Restore: autorius UpdraftPlus.Com
    DavidAnderson – 1.16.47
    
    WooCommerce Payment Gateway - Paysera: autorius Paysera – 2.6.2
    WooCommerce pristatymas - DPD baltic: autorius DPD – 1.1.1
    WooCommerce PayPal Checkout Gateway: autorius WooCommerce – 2.1.1
    Booster for WooCommerce: autorius Pluggabl LLC – 5.3.8
    WooCommerce Shipping & Tax: autorius Automattic – 1.25.7
    WooCommerce: autorius Automattic – 5.0.0
    Yoast SEO: autorius Team Yoast – 15.9
    WP Cerber Security, Anti-spam & Malware Scan: autorius Cerber Tech Inc. – 8.8
    WPForms Lite: autorius WPForms – 1.6.5
    
    ### Inactive Plugins (0) ###
    
    ### Must Use Plugins (1) ###
    
    aaa-wp-cerber.php: autorius Cerber Tech Inc. – 1.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: ?
    Currency: EUR (€)
    Currency Position: left
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Parduotuv?s baz?: #1447 - /e-parduotuve/
    Krep?elis: #12 - /e-parduotuve/krepselis/
    Apmok?jimas: #1449 - /e-parduotuve/apmokejimas/
    Paskyra: #1450 - /mano-paskyra/
    Pirkimo taisykl?s ir s?lygos: #14 - /taisykles-ir-salygos/
    
    ### Theme ###
    
    Name: Kalium - Child Fashion
    Version: 1.0
    Author URL: https://laborator.co/
    Child Theme: ?
    Parent Theme Name: Kalium
    Parent Theme Version: 3.2.1
    Parent Theme Author URL: https://laborator.co/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: kalium/woocommerce/archive-product.php
    kalium/woocommerce/cart/cart-item-data.php
    kalium/woocommerce/cart/cart-shipping.php
    kalium/woocommerce/cart/cart-totals.php
    kalium/woocommerce/cart/cross-sells.php
    kalium/woocommerce/cart/proceed-to-checkout-button.php
    kalium/woocommerce/checkout/form-checkout.php
    kalium/woocommerce/checkout/form-coupon.php
    kalium/woocommerce/checkout/form-login.php
    kalium/woocommerce/checkout/payment-method.php
    kalium/woocommerce/global/form-login.php
    kalium/woocommerce/loop/orderby.php
    kalium/woocommerce/myaccount/form-edit-account.php
    kalium/woocommerce/myaccount/form-login.php
    kalium/woocommerce/myaccount/form-lost-password.php
    kalium/woocommerce/myaccount/form-reset-password.php
    kalium/woocommerce/myaccount/view-order.php
    kalium/woocommerce/order/form-tracking.php
    kalium/woocommerce/product-searchform.php
    kalium/woocommerce/single-product/rating.php
    kalium/woocommerce/single-product/tabs/tabs.php
    
    ### Action Scheduler ###
    
    ?vykdytas: 116
    Oldest: 2021-02-24 09:09:30 +0200
    Newest: 2021-02-24 11:31:33 +0200
    
    Laukiantis: 2
    Oldest: 2021-02-25 02:00:00 +0200
    Newest: 2021-03-03 09:09:30 +0200
    
    

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi @italpasta

    Thanks for reaching out.

    I understand that once you try to save WooCommerce email settings, you receive an error stating that the page doesn’t exist.

    Because this problem just started happening right after the WooCommerce update, I believe there’s likely a theme or plugin conflict occurring on the site that could be the culprit. In order to troubleshoot this further, would you mind taking the following steps?:

    – Temporarily switch to one of our default themes, such as Storefront, to ensure that this isn’t a theme compatibility issue. Once you switch themes, does everything function as expected?

    – If not and we can rule out the theme compatibility issue, we also recommend deactivating all plugins except for WooCommerce to see if this resolves the issue at that point. If it does, then you would need to activate each plugin, one at a time, to see if you can find the conflicting extension/plugin.

    Of course, you’ll want to backup your site content before making any changes, and you could always duplicate the site for testing purposes if you don’t want to interrupt the live site.

    Let us know how this goes!

    MayKato

    (@maykato)

    Hi @italpasta

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Unable to save email WC settings’ is closed to new replies.