Unable to save changes to sliders or create new sliders since upgrading to PRO

  • Resolved jenvander

    (@jenvander)


    7 years, 3 months ago

    When I click “Add New Slider”, the page refreshes, but I don’t get the new slider form.

    When I make changes to an existing slider and click “Save Slider”, I see an “OOPS, something went wrong” message, and the changes are not saved.

    I already deactivated, activated, and hit control-F5. It did not fix the problem. I also purged all site caches, and that did not help either.

Viewing 3 replies - 16 through 18 (of 18 total)

  • Dear jlars,

    May we kindly ask you to contact us directly for the deeper investigation of the problem?
    Hope it is possible because it will help us to find out the problem and fix it.

    Thanks in advance

    I’m having the same issue as mentioned by others above. Was about to try the code fix mentioned.

    I thought I was using the paid version, but I have only the free version. Does the code issue exist in the free version too?

    • This reply was modified 6 years, 10 months ago by cindyleonard.

    Dear cindyleonard,

    Thanks for your post.
    The problem should not exist in the free version of the plugin.
    Could you give more details on the issue, please?
    Have you tried to deactivate/activate the plugin and clear your browser cache?

    Thanks

Viewing 3 replies - 16 through 18 (of 18 total)
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