unable to save as soon as I add dropdown list

  • Resolved alexandraka

    (@alexandraka)


    4 years, 2 months ago

    Hello,

    Starting from a simple contact form, I wish to add a dropdown menu, in order the user choose a predefined category of topic.
    But, wether I start from a empty form or the simple contact form, as soon as I add the dropdown menu, no way to save.
    The following message pops up :
    Something went wrong while saving the form. Please reload the page and try again.
    Please contact the plugin support team if this behavior persists.

    thx for the support
    Alexandra

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hello @alexandraka,

    Thanks for writing in.

    There are cases that the AJAX script (which allows the form to save without refreshing the page) is not being allowed to load. This almost always stems from a file permissions issue.

    When you get the chance, can you please contact your host and ask them to reset your site’s file permissions as this should most likely solve the issue you’re getting.

    I hope this helps.

    Hi @alexandraka,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘unable to save as soon as I add dropdown list’ is closed to new replies.