Unable to run the install.php file correctly

  • Anonymous User 18249532

    (@anonymized-18249532)


    4 years, 2 months ago

    Hi Guys,

    Everything is in the title, I can’t open the install.php file in a browser correctly. First, I tried directly from my file manager in cPanel, but it showed me a weird page titled “Error: PHP is not running” followed by things that look to me like functions (I know nothing about PHP). I use a web hosting service called GreenGeeks and the PHP version is 7.4.9 and MySQL version is 15.1 Distrib 10.3.24-MariaDB. I then tried using a web browser to point to my website using the following url: https://example.com/wordpress/wp-admin/install.php, but I got a “404 Not Found” error. Since my wordpress folder is under /public_html/wordpress/* I then tried with https://example.com/public_html/wordpress/wp-admin/install.php, but I got the same error. Therefore, I guess that my website is not online, but I don’t even know how do so… I don’t know what to put my mind on anymore… The famous “5 minutes installation” is a “memorable 48 hours installation” for me now… If anyone could help me it would be much appreciated.

    Thank you everyone in advance

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator James Huff

    (@macmanx)

    I tried directly from my file manager in cPanel, but it showed me a weird page titled “Error: PHP is not running”

    You should definitely contact your hosting provider’s support about that, it may indicate a larger problem with the server.

    I then tried using a web browser to point to my website using the following url: https://example.com/wordpress/wp-admin/install.php, but I got a “404 Not Found” error.

    If you are absolutely sure that the files are placed under the proper domain, this may mean that the domain is not properly configured on the server, and you should contact your hosting provider’s support.

    Thread Starter Anonymous User 18249532

    (@anonymized-18249532)

    Thank you James! I will see with my web hosting provider!

Viewing 2 replies - 1 through 2 (of 2 total)
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