Unable to retrieve lists from ActiveCampaign

  • Resolved petereva

    (@petereva)


    11 months, 1 week ago

    Hello!

    We got this message for our site: “Unable to retrieve lists from ActiveCampaign: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received”

    Could you tell me what should we do to solve this!

    éva

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author equalserving

    (@equalserving)

    Hello Eva,

    Sorry to hear you are having a problem.
    Please follow the steps at https://www.equalserving.com/docs/unable-to-retrieve-lists-and-tag-list/ to resolve the problem.

    Thank you.

    Thread Starter petereva

    (@petereva)

    Thank you!

    This is the latest log file of the plugin:

    2023-12-19T05:18:23+00:00 DEBUG get_ac_lists (list_list) number of elements returned: 6 2023-12-19T05:18:23+00:00 DEBUG get_ac_tags_list (tags_list) number of elements returned: 167 2023-12-19T07:38:01+00:00 DEBUG get_ac_lists (list_list) number of elements returned: 6 2023-12-19T07:38:01+00:00 DEBUG get_ac_tags_list (tags_list) number of elements returned: 167

    Plugin Author equalserving

    (@equalserving)

    Glad you were able to resolve the problem.

    Thread Starter petereva

    (@petereva)

    Hello,

    could you please help us, if this message came back?

    Unable to create/update contact in ActiveCampaign: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes receivedhttps://egyenslyakadmia.api-us1.com/admin/api.php?api_output=json&api_key=13caec63cb9e2cd9edd42d72adc2af7fd7498d43d8930fffcbbd4724e0a7ba5a6f9282c3&api_action=contact_sync

    Thank you!

    éva

    Plugin Author equalserving

    (@equalserving)

    If you have the problem again, certainly let us know but I would suggest that you first check ActiveCampaign’s Application Status page at https://status.activecampaign.com to see if there is a reported problem.

Viewing 5 replies - 1 through 5 (of 5 total)
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