Unable to resume installation, deactivate or delete Wordfence

  • Resolved ambiorix87

    (@ambiorix87)


    10 months, 2 weeks ago

    Hi,

    I’m hosting wordpress in my DigitalOcean Ubuntu 23.10 droplet.
    Installation went fine. My wordpress site is online.

    I wanted to harden security so I installed the wordfence addon.

    Immediately after, it asked me to resume the installation because apparently it needs a key. It brings me to the wordfence website where I choose the free license to test it out.

    I get the serial and the email I chose. I first tried the automatic installation, which failed but I saved the serial and email.
    When I enter it in the addon manually, it gives me the error:

    “An error occurred while installing your license key.Please try again. If the problem persists, please contact Wordfence Support“

    Any attempt to make it work failed so I wanted to remove the addon.

    Deactivating the addon and choosing to remove all data and tables gives me this error:

    “An unexpected error occurred while attempting to configure Wordfence to delete its data on deactivation.”

    Choosing “Remind me later” on the “complete installation” bar on the top gives me this error:

    “An unexpected error occurred while attempting to dismiss the notice. Please try again.”

    This addon seems completely broken and I would like to fully remove it.

    Does anyone have the list of steps to perform?

    Thank you

Viewing 1 replies (of 1 total)
  • Plugin Support wfmargaret

    (@wfmargaret)

    Hi @ambiorix87,

    I’m sorry to hear you’re having these issues.  Aside from verifying that you did not copy only part of the license key, I would check whether you can install the license when Wordfence is the only active plugin on your site. There could be a Javascript conflict with another plugin potentially stopping the code executing the verification check and, in some cases, disabling caching plugins resolves the issue.  You can view further troubleshooting at https://www.wordfence.com/help/api-key/#installing-your-free-license-key.

    If this doesn’t help, can you send a diagnostic report to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

    If you’d still like to remove Wordfence, please try deactivating it when all other plugins are disabled.? If the error continues, please create a full site and database backup, and then try manually disabling Wordfence and use Wordfence Assistant to delete tables and data.? You can read more on manually disabling Wordfence at https://www.wordfence.com/help/advanced/remove-or-reset/#remove-or-reset

    Thanks,
    Margaret

Viewing 1 replies (of 1 total)
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