Unable to Restore Backups or Upgrade Account

  • comhraidev

    (@comhraidev)


    2 years ago

    Hi,

    Taken a backup of a WordPress website using this plugin on a website, I tried to restore this saved backup that I’d downloaded from the previous website over to the new one. As I migrated hosts, When uploading the .SGBP file to the JetBackup addon on the new site, from my Local PC it’s not working at all.

    I’m getting a File Upload failed message, Which I don’t quite understand why is occurring. Could anyone help me get this backup restored as it’s quite important.

    • This topic was modified 2 years ago by comhraidev.
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  • Thread Starter comhraidev

    (@comhraidev)

    I uploaded the .SGBP file to the JetBackups directory to allow me to have the site imported, now I’m prompted with this issue:

    “The source db prefix (wp_) doesn’t match the current db prefix (vBHys8q_). This is considered as migration and it is not available in this plan. You can change the current db prefix manually or upgrade.?Upgrade now”

    I had tried to upgrade my account to allow me to do so, but It’s saying my IP is already an active licence, this is due to me being within a Shared-Web Cpanel, is there any way to go around this so I’m able to use the software for this site. This backup restoration is highly important.

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