Unable to resolve permissions issue

  • Resolved Orphic1

    (@orphic1)


    3 years, 2 months ago

    “We were unable to create the wordfence-waf.php file in the root of the WordPress installation. It’s possible WordPress cannot write to the wordfence-waf.php file because of file permissions. Please verify the permissions are correct and retry the installation.”

    According to my FTP client, the permissions on the root directory of the site are currently set to 775 and file permissions are set to 664, and WordFence is still unable to write to the wordfence-waf.php file. I’ve contacted the host, and they say it’s a configuration issue on my end, but I can’t find anything else to look at that might be causing this.

    The page I need help with: [log in to see the link]

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  • Plugin Support wfpeter

    (@wfpeter)

    Hi @orphic1, thanks for getting in touch.

    This may be an issue with the owner. The permissions on all of your WordPress site’s directories should be 755 as you stated, but the owner on your WordPress root directory (and all contained directories) should be www-data. Web servers such as Apache, Nginx, etc will require www-data to be an owner so that WordPress and plugins can update and run functions required to do so.

    Let me know if this is already the case and we can look into it a little further.

    Thanks,

    Peter.

Viewing 1 replies (of 1 total)
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