Unable to request OTP code when use Stripe payment

  • We are using
    WCFM – WooCommerce Frontend Manager – Ultimate
    WCFM – WooCommerce Multivendor Membership

    We have setup our stripe account, in order to let vendor pay us the membership fee.

    When vendor choose Stripe payment method, we able to redirect vendor to our stripe page, and let vendor enter their credit card details. However, when the vendor confirm the stripe payment, our system unable to request the OTP code from the vendor.

    We wish that, each time when vendor use stripe to pay membership, our system can always request the OTP code. What should we do in order to let our system request the OTP code?

    Thank you!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author WC Lovers

    (@wclovers)

    OTP for what? Where vendor will input this OTP during registration?

    Thread Starter yewbeng0104

    (@yewbeng0104)

    Hi,

    Thank you for reply. Please refer to the screenshot below, we wish to show “request otp code” screen like this:
    https://drive.google.com/file/d/1lQ7nhQ_W1Bdo1DD9N18-ralZR0cpp-p8/view?usp=sharing

    When subscribe a membership, the vendor need to make membership payment to us. We use Stripe payment method to let vendor make the payment. The step is like this:
    Register the vendor details > choose Stripe payment method > key in credit card detail > key in OTP Code.

    However, we not able to show the screen, in order to let the vendor key in OTP Code. Wish can guide us how to display the “request otp code” screen.

    Thank you!

    Plugin Author WC Lovers

    (@wclovers)

    When vendor choose Stripe payment method, we able to redirect vendor to our stripe page, and let vendor enter their credit card details.

    – Where have you set up this?

    Thread Starter yewbeng0104

    (@yewbeng0104)

    Hi,

    For your information, we setup stripe details in 2 location below:

    1) Setup Stripe Publishable Key and Stripe Secret Key at Memberships > Membership General Options > Payment menu:
    https://drive.google.com/file/d/1TSbXRz79MvodS3Tj0ScCppXVfE82JK7J/view?usp=sharing

    2) Setup Stripe Plan ID at Memberships > Edit Membership > Subscription menu:
    https://drive.google.com/file/d/1biulEvd3J5JpcNk1EtIQlnaOJumDlFY3/view?usp=sharing

    About “redirect vendor to our stripe page”, we actually never do any other setup at our website (Shoptezon.com), it can then go to the stripe page and let the vendor key in credit card details. However, it not able to display a page for vendor key in otp code.

    Hope the above information can help to solve our problem. Thank you very much for the replies!

    Plugin Author WC Lovers

    (@wclovers)

    Thanks, this setting is perfect. Is this processing payment during membership signup?

    it can then go to the stripe page and let the vendor key in credit card details. However, it not able to display a page for vendor key in otp code.

    – This is as per Stripe setting, we can not handle this from site whether Stripe will ask for OTP or not.

    Between, are you talking about Stripe SCA otp?

    Thread Starter yewbeng0104

    (@yewbeng0104)

    Hi,

    1. Yes, this is processing payment during membership signup.

    2. I think is Stripe SCA otp, but not very sure.

    Thank you for your replies!

    Plugin Author WC Lovers

    (@wclovers)

    About “redirect vendor to our stripe page”, we actually never do any other setup at our website (Shoptezon.com), it can then go to the stripe page and let the vendor key in credit card details. However, it not able to display a page for vendor key in otp code.

    – WCFM Stripe integration never redirect users to any other pages, users may insert CC details from payment page itself.

    Can you please do screen recording for you payment processing and show me that.

    Thread Starter yewbeng0104

    (@yewbeng0104)

    Hi,

    thank you for your replies!

    “WCFM Stripe integration never redirect users to any other pages, users may insert CC details from payment page itself.”
    I not sure what is CC details and how to insert it?

    “screen recording for you payment processing”, please refer to screenshot below:
    Step 1:
    https://drive.google.com/file/d/1mNzZ0TbpBJTH6rFYCnn1rxe1LUIaAKcp/view?usp=sharing
    Step 2:
    https://drive.google.com/file/d/13amCh2F8pxrjepOEVxJDpn14aenFnlF9/view?usp=sharing
    Step 3:
    https://drive.google.com/file/d/10D18TqyvMNEmEg_lFu4TIGPDEEhbqnUf/view?usp=sharing

    Thank you!

    Plugin Author WC Lovers

    (@wclovers)

    Yeah, these steps are right.

    After redirecting it to the Stripe ‘s site WCFM has no control over this.

Viewing 9 replies - 1 through 9 (of 9 total)
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