Unable to request a refund or update billing info. Feels like I’ve been scammed

  • Resolved FevTheDev

    (@mrfevrier)


    5 months, 1 week ago

    I purchased this plugin and it did not offer the features that my site needed. I’ve been trying to contact their support for the last three weeks via the email address and contact form on their website and no body has replied to me. Their number does not seem to work either. I cannot cancel my subscription from their My Account page nor can I remove my billing information from their system. This feels like a scam honestly and I would love help in cutting this service off from anyone who can offer please.

Viewing 1 replies (of 1 total)
  • Plugin Author Dhruvin

    (@dhruvin)

    Hi Chris,

    Sincere apologies for all the inconvenience you have faced but as per our policies refund has never been an issue and will never be. A refund has been issued against your purchase and subscription also cancelled.

    Regarding User Experience from My Account page, we are working on improving that at the moment

    If you have any other queries regarding our Pro plugins then you can definitely open a support ticket or reply to our existing conversation.

    Looking forward to helping you out again in future via our plugins.

    Best Regards,
    Dhruvin

Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.