Unable To Renew Listings

  • Resolved Sheldon-64

    (@sheldon-64)


    7 years, 4 months ago

    I am having difficulty manually renewing business listings.

    When I select the listing that has expired, and click “Renew Listing”, it does not change the expiration date.

    It then ‘re-expires’, sending another expiration notice to the user and moving the listing into draft status.

    The only way I’ve been able to renew a listing is to manually change the expiration date.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Business Directory Plugin

    (@businessdirectoryplugin)

    Hi @sheldon-64,

    Sorry that you ran into issues here!

    Can you tell me a bit more?
    – What version of WP are you running here?
    – What exact version of BD? (number, please)
    – Have you tried flushing the cache right after you complete a renewal? If you don’t flush the cache after that operation, you’ll be seeing old data on your browser.

    We recommend clearing the server cache, if you have one (which is found either in your hosting settings or on your plugin settings for things like WP Super Cache and W3TC if you have them installed), as well as your client browser cache.

    The best way to get uncached data on your browser is to use a Private browsing window or Incognito mode (depending on your browser). That ensures you’re seeing the latest, correct data.

    Please let me know.

    Thread Starter Sheldon-64

    (@sheldon-64)

    I’m running WP 4.8.3 and BD 5.0.5

    Using an incognito window, I get the following.

    List of currently expired listings.

    https://photos.app.goo.gl/oOsNLG1v1Scw9srq1

    All expired listings selected, Renew Listing applied

    https://photos.app.goo.gl/sZeYvxJisRVd5pfD3

    No expired listings remain

    https://photos.app.goo.gl/WdJXkTIIpp2aHBPL2

    Formerly expired listings still showing in draft mode, with old expiration date.

    https://photos.app.goo.gl/xQf9T9CY2v8qGoHi1

    Changing status of listing to Published will allow post to be viewed, but listing will ‘re-expire’ tomorrow (next day).

    Sheldon

    Plugin Author Business Directory Plugin

    (@businessdirectoryplugin)

    Hi @sheldon-64,

    This is starting to sound like something my developers were working on over the weekend.

    Can you please contact us here with a link to this forum thread so we can discuss it further? https://businessdirectoryplugin.com/contact

Viewing 3 replies - 1 through 3 (of 3 total)
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