Unable to receive email notifications for form entries

  • Resolved yangchow

    (@yangchow)


    4 years, 2 months ago

    I get emails on the number of entries that I get through my forms but I do not receive the entries themselves. I have tried filling up my form and sending it myself and I do receive the ones I’ve sent myself. I see that there are new entries because the number of entries in the WPForms Summary emails increase. I am using the Lite version.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @yangchow,

    I’m sorry to hear that you’re having issues with email delivery.

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps ??

    Hi @yangchow,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation (please just see my post above).

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Unable to receive email notifications for form entries’ is closed to new replies.