Unable to receive email

Hi,
I am unable to receive the reset email if i used the company email but i was able to receive email if i used other email like gmail account. I install this plugin name Check & Log Email and when i try to use reset the user account that is under the company email i did not receive the email but when i view the email log it stated that it is successful. Its not even on the spam or junk folder. would you kindly assist me on this

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