Unable to Publish Gallery

Hi Christie,

Please complete the following steps in order to detect the problem and find its solution:

1) Activate a default WordPress theme for a while (Twenty Nineteen or Twenty Twenty) and check if the problem remains.
2) Deactivate all of your plugins except Gallery and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
3) Contact us back with information about the results.

You could create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.

Best,
Eugenia

Thank you for your quick reply Eugenia.

The problem with publishing the gallery seems to be directly related to the number of images contained in the gallery — the unpublishable gallery in question had 136 photos in it.

After submitting the support ticket to you guys, I deactivated all my plugins, but still the gallery would not publish.

Then with all plugins turned on, I created a test gallery containing only about 50 images and it published and worked just fine. But again the larger gallery would not publish.

Sad to say, even though I like the BestWebSoft Gallery, I had to move on to another plugin that could accommodate the large number of images as I needed to get the gallery done for a client right away. So there is no need for an ongoing support ticket.

Perhaps you could do some tests on your end to see if a large number of images may cause problems with the plugin. Other than that hiccup, I think your plugin is very good and would try it again in the future.

Cheers,
Christie

Hi Christie,

There is no image limit on the galleries.
This problem may be linked to your server settings. Please try the following:
1) Open your .htaccess file via FTP;
2) Add the string php_value max_input_vars 10000 to the top of file;
3) Save changes.

Best,
Eugenia

Thanks Eugenia! I will try your software again down the road for the next large gallery I make and will definitely make the suggested change to the .htaccess file first.

Appreciate your time and assistance very much.

Christie

Hi Christie,

We are glad that everything is fine now. We will consider this question as solved. Feel free to contact our support team with any questions in the future.

Best,
Eugenia