• Resolved fmaddy

    (@fmaddy)


    I have installed stripe for woocommerce plugin with all details and no errors in that. But I get unable to process this payment please try again or use alternative method this error at the time of checkout. I have contacted stripe support. they have checked and mentioned that the problem is from woocommerce. Please do let me know the solution what can I do. I am also sending logs of this.
    ——————————————–
    LOGS
    ——————————————–

    2021-09-15T05:38:38+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    sources/src_1JZqpLSBv1zjt6OzdQnQikos
    ====End Log====
    
    2021-09-15T05:38:39+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers request: Array
    (
        [email] => [email protected]
        [description] => Name: test test, Guest
        [name] => test test
        [metadata] => Array
            (
            )
    
        [preferred_locales] => Array
            (
                [0] => en-US
            )
    
    )
    
    ====End Log====
    
    2021-09-15T05:38:40+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Info: Begin processing payment for order 6944 for the amount of 24.99
    ====End Log====
    
    2021-09-15T05:38:40+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    payment_intents request: Array
    (
        [source] => src_1JZqpLSBv1zjt6OzdQnQikos
        [amount] => 2499
        [currency] => usd
        [description] => FashionMaddy - Order 6944
        [metadata] => Array
            (
                [customer_name] => test test
                [customer_email] => [email protected]
                [order_id] => 6944
                [site_url] => https://fashionmaddy.com
            )
    
        [capture_method] => automatic
        [payment_method_types] => Array
            (
                [0] => card
            )
    
        [customer] => cus_KEJSqay4Msx8r0
        [shipping] => Array
            (
                [name] => test test
                [address] => Array
                    (
                        [line1] => stet
                        [line2] => 
                        [city] => set
                        [country] => US
                        [postal_code] => 65445
                        [state] => CA
                    )
    
            )
    
    )
    
    ====End Log====
    
    2021-09-15T05:38:41+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Stripe PaymentIntent pi_3JZqpQSBv1zjt6Oz0RCWufXG initiated for order 6944
    ====End Log====
    
    2021-09-15T05:38:41+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    payment_intents/pi_3JZqpQSBv1zjt6Oz0RCWufXG/confirm request: Array
    (
        [source] => src_1JZqpLSBv1zjt6OzdQnQikos
    )
    
    ====End Log====
    
    2021-09-15T05:38:42+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Stripe PaymentIntent pi_3JZqpQSBv1zjt6Oz0RCWufXG requires authentication for order 6944
    ====End Log====
    
    2021-09-15T05:38:46+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    payment_intents/pi_3JZqpQSBv1zjt6Oz0RCWufXG request: Array
    (
    )
    
    ====End Log====
    
    2021-09-15T05:43:37+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    sources/src_1JZquASBv1zjt6OzNyBsdiA3
    ====End Log====
    
    2021-09-15T05:43:37+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers request: Array
    (
        [email] => [email protected]
        [description] => Name: Ghanshyam Pala, Username: kanu
        [name] => Ghanshyam Pala
        [metadata] => Array
            (
            )
    
        [preferred_locales] => Array
            (
                [0] => en-US
            )
    
    )
    
    ====End Log====
    
    2021-09-15T05:43:38+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Info: Begin processing payment for order 6946 for the amount of 44.98
    ====End Log====
    
    2021-09-15T05:43:38+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    payment_intents request: Array
    (
        [source] => src_1JZquASBv1zjt6OzNyBsdiA3
        [amount] => 4498
        [currency] => usd
        [description] => FashionMaddy - Order 6946
        [metadata] => Array
            (
                [customer_name] => Ghanshyam Pala
                [customer_email] => [email protected]
                [order_id] => 6946
                [site_url] => https://fashionmaddy.com
            )
    
        [capture_method] => automatic
        [payment_method_types] => Array
            (
                [0] => card
            )
    
        [customer] => cus_KEJXgyd1PvlnPp
        [shipping] => Array
            (
                [name] => Ghanshyam Pala
                [address] => Array
                    (
                        [line1] => Street 1
                        [line2] => 
                        [city] => New york
                        [country] => US
                        [postal_code] => 10001
                        [state] => NY
                    )
    
            )
    
    )
    
    ====End Log====
    
    2021-09-15T05:43:39+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Stripe PaymentIntent pi_3JZquESBv1zjt6Oz0BRbT4rl initiated for order 6946
    ====End Log====
    
    2021-09-15T05:43:39+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    payment_intents/pi_3JZquESBv1zjt6Oz0BRbT4rl/confirm request: Array
    (
        [source] => src_1JZquASBv1zjt6OzNyBsdiA3
    )
    
    ====End Log====
    
    2021-09-15T05:43:40+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    Stripe PaymentIntent pi_3JZquESBv1zjt6Oz0BRbT4rl requires authentication for order 6946
    ====End Log====
    
    2021-09-15T05:43:45+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    payment_intents/pi_3JZquESBv1zjt6Oz0BRbT4rl request: Array
    (
    )
    
    ====End Log====
    
    2021-09-15T06:31:37+00:00 DEBUG 
    ====Stripe Version: 5.4.1====
    ====Start Log====
    customers/cus_KEJXgyd1PvlnPp/sources request: Array
    (
        [limit] => 100
    )
    
    ====End Log====
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Saravanan S, a11n

    (@simplysaru)

    Hi @fmaddy,

    I did try to create a test order on your site and I didn’t run into any errors. This is what I see. From this test, looks like everything is set up correctly? Are you able to replicate the issue again? If yu still run into issues, could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

    Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

    Once you do that, you can paste the Gist link here in your reply.

    Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hey?@fmaddy,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can reopen it again if you need be.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘unable to process this payment please try again or use alternative method stripe’ is closed to new replies.