“Unable to process this payment, please try again or use alternative method.”
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I’ve had Stripe on my website for 2 years without any problems. However, a few days ago, all payments stopped going through. Users have been getting the following error message when checking out:
“Unable to process this payment, please try again or use alternative method.”
Please help. I’m losing sales.
LOGS: (from Woocommerce > Status > Logs)
I’ve replaced my personal info (like email) from the Logs.2022-08-01T04:55:49+00:00 DEBUG ====Stripe Version: 6.5.0==== ====Start Log==== account ====End Log==== 2022-08-01T05:22:44+00:00 DEBUG ====Stripe Version: 6.5.0==== ====Start Log==== sources/src_1LRr5RSIEsoggqhpsVAlCD5r ====End Log==== 2022-08-01T05:22:44+00:00 DEBUG ====Stripe Version: 6.5.0==== ====Start Log==== customers request: Array ( [email] => [email protected] [description] => Name: Testing Testing, Guest [name] => Testing Testing [metadata] => Array ( ) [preferred_locales] => Array ( [0] => en-US ) ) ====End Log==== 2022-08-01T05:22:45+00:00 DEBUG ====Stripe Version: 6.5.0==== ====Start Log==== Info: Begin processing payment for order 11161 for the amount of 1.75 ====End Log==== 2022-08-01T05:22:45+00:00 DEBUG ====Stripe Version: 6.5.0==== ====Start Log==== payment_intents request: Array ( [source] => src_1LRr5RSIEsoggqhpsVAlCD5r [amount] => 175 [currency] => usd [description] => Charette - Order 11161 [metadata] => Array ( [customer_name] => Testing Testing [customer_email] => [email protected] [order_id] => 11161 [site_url] => https://thecharette.org ) [capture_method] => automatic [payment_method_types] => Array ( [0] => card ) [customer] => cus_MABS4e9EMkr25H [statement_descriptor] => the Charette ) ====End Log==== 2022-08-01T05:22:46+00:00 DEBUG ====Stripe Version: 6.5.0==== ====Start Log==== Stripe PaymentIntent pi_3LRr5WSIEsoggqhp1W9miomv initiated for order 11161 ====End Log==== 2022-08-01T05:22:46+00:00 DEBUG ====Stripe Version: 6.5.0==== ====Start Log==== payment_intents/pi_3LRr5WSIEsoggqhp1W9miomv/confirm request: Array ( [source] => src_1LRr5RSIEsoggqhpsVAlCD5r ) ====End Log==== 2022-08-01T05:22:48+00:00 DEBUG ====Stripe Version: 6.5.0==== ====Start Log==== Stripe PaymentIntent pi_3LRr5WSIEsoggqhp1W9miomv requires authentication for order 11161 ====End Log==== 2022-08-01T05:23:17+00:00 DEBUG ====Stripe Version: 6.5.0==== ====Start Log==== payment_intents/pi_3LRr5WSIEsoggqhp1W9miomv?expand[]=payment_method request: Array ( ) ====End Log====The page I need help with: [log in to see the link]
Viewing 3 replies - 1 through 3 (of 3 total)
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Hello
Thanks for your reply. Here’s the System Report:
### WordPress Environment ### WordPress address (URL): https://thecharette.org Site address (URL): https://thecharette.org WC Version: 6.7.0 REST API Version: ? 6.7.0 WC Blocks Version: ? 7.8.3 Action Scheduler Version: ? 3.4.0 Log Directory Writable: ? WP Version: 6.0.1 WP Multisite: ? WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 8.0.18 PHP Post Max Size: 516 MB PHP Time Limit: 60 PHP Max Input Vars: 1000 cURL Version: 7.81.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 5.7.23-23 Max Upload Size: 1 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? ### Database ### WC Database Version: 6.7.0 WC Database Prefix: wp_ Total Database Size: 301.01MB Database Data Size: 285.97MB Database Index Size: 15.04MB wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.11MB + Index: 0.05MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 0.45MB + Index: 0.61MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + 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See: How to create a child theme WooCommerce Support: ? ### Templates ### Overrides: – ### Geolocation debug info ### Default customer location: MaxMind GeoIP database: ? MaxMind GeoIP license: ? Geolocation has not been configured. You must enter a valid license key on the MaxMind integration settings page. MM_COUNTRY_CODE: ? GEOIP_COUNTRY_CODE: ? HTTP_CF_IPCOUNTRY: IN HTTP_X_COUNTRY_CODE: ? HTTP_X_REAL_IP: ? HTTP_X_FORWARDED_FOR: ? REMOTE_ADDR: 117.223.225.135 Real external IP: 117.223.225.135 WCPBC_USE_REMOTE_ADDR: – Geolocation Test: ? ### PBC Settings ### Version: 2.2.3 Base location: IN:CH Base currency: USD Price Based On: billing Shipping: – Test mode: – Test country: – Load products price in background: – Prices entered with tax: – Calculate tax based on: shipping Display prices in the shop: excl ### Zone Pricing Eurozone ### zone_id: eurozone name: Eurozone countries: AX | AD | AT | BE | CY | EE | FI | FR | GF | TF | DE | GR | GP | IE | IT | LV | LT | LU | MT | MQ | YT | MC | ME | NL | PT | RE | BL | MF | PM | SM | SK | SI | ES | VA currency: EUR exchange_rate: 1 auto_exchange_rate: no disable_tax_adjustment: no ### Zone Pricing Pound Sterling ### zone_id: pound-sterling name: Pound Sterling countries: IO | GS | GB currency: GBP exchange_rate: 0.84 auto_exchange_rate: no disable_tax_adjustment: no ### Zone Pricing South Korean won ### zone_id: south-korean-won name: South Korean won countries: KR currency: KRW exchange_rate: 1297 auto_exchange_rate: no disable_tax_adjustment: no ### Zone Pricing Russian Ruble ### zone_id: russian-ruble name: Russian Ruble countries: RU currency: RUB exchange_rate: 74 auto_exchange_rate: no disable_tax_adjustment: no ### Zone Pricing Canadian dollar ### zone_id: canadian-dollar name: Canadian dollar countries: CA currency: CAD exchange_rate: 1.3 auto_exchange_rate: no disable_tax_adjustment: no ### Zone Pricing Japan ### zone_id: japan name: Japan countries: JP currency: JPY exchange_rate: 135 auto_exchange_rate: no disable_tax_adjustment: no ### Zone Pricing Thailand ### zone_id: thailand name: Thailand countries: TH currency: THB exchange_rate: 35.5 auto_exchange_rate: no disable_tax_adjustment: no ### WooCommerce PayPal Payments ### Onboarded: ? Shop country code: IN WooCommerce currency supported: ? PayPal card processing available in country: – Pay Later messaging available in country: – Webhook status: – Vault enabled: ? Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ? ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ? Next scheduled: 2022-08-02 05:46:43 +00:00 Options: ? Notes: 87 Onboarding: completed ### Action Scheduler ### Complete: 216 Oldest: 2022-07-01 08:04:20 +0000 Newest: 2022-08-01 07:50:20 +0000 Pending: 2 Oldest: 2022-08-01 12:13:55 +0000 Newest: 2022-08-02 07:46:35 +0000 ### Status report information ### Generated at: 2022-08-01 07:50:59 +00:00Best,
Hi @gokugohan2,
There is a known error that could be causing this which has been reported here: https://github.com/woocommerce/woocommerce-gateway-stripe/issues/2394
If you are comfortable working with code, you could also try some of the solutions described on the bug report link until an official fix is released.
To test if this is the same issue we would like to ask if you could install a previous version of the WooCommerce Stripe extension, specifically 6.4.3.
You can use a plugin like WP Rollback or download the previous version from the Github repository here: https://github.com/woocommerce/woocommerce-gateway-stripe/releases
Alternatively you can find it here: https://github.com/woocommerce/woocommerce-gateway-stripe/releases/tag/6.4.3
Once you download the zip file, you can go to Plugins > Add New to upload the plugin file, and replace the existing version with the newly uploaded.
I’d suggest keeping an eye on the bug report to stay updated on the status of this issue.
Please let us know if you have any other questions.
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