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Resolved start25
(@start25)

1 year, 1 month ago
Hello, our website was working fine but now shows this message when a user tries to make a purchase:

“Unable to process this payment, please try again or use alternative method.”

On inspect element, it shows this is an error with the Woo Commerce Stripe plugin. see image: https://ibb.co/bPStqpB
- This topic was modified 1 year, 1 month ago by start25.

Viewing 3 replies - 1 through 3 (of 3 total)

anastas10s
(@anastas10s)

1 year, 1 month ago
Hi there @start25 ??

Thanks for reaching out about this. Let’s troubleshoot it together!

Hello, our website was working fine but now shows this message when a user tries to make a purchase:

“Unable to process this payment, please try again or use alternative method.”

From what I gather, this message started appearing just now. Just to be sure, did you go ahead with any theme/plugin updates around the same date, perhaps?

On my end, I went ahead with testing, with a test site of mine, using the latest version available (7.9.1), and could not reproduce the issue. No similar issues reported on GitHub either.

To get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here? Once you’ve done that, paste it here in your response.

Looking forward to hearing from you!
- This reply was modified 1 year, 1 month ago by anastas10s. Reason: added research/reproduction results
Thread Starter start25
(@start25)

1 year, 1 month ago

Here is the info you requested: ` WordPress Environment WC Version: 8.5.1 REST API Version: ? 8.5.1 WC Blocks Version: ? 11.8.0-dev Action Scheduler Version: ? 3.7.1 Log Directory Writable: ? WP Version: 6.4.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ? Language: en_US External object cache: – Server Environment Server Info: Apache PHP Version: 8.1.27 PHP Post Max Size: 16 MB PHP Time Limit: 90 PHP Max Input Vars: 1000 cURL Version: 7.68.0 OpenSSL/1.1.1f SUHOSIN Installed: – MySQL Version: 10.3.38-MariaDB-0ubuntu0.20.04.1 Max Upload Size: 16 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? Database WC Database Version: 8.5.1 WC Database Prefix: vPv8UC_ Total Database Size: 306.60MB Database Data Size: 282.69MB Database Index Size: 23.91MB vPv8UC_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB vPv8UC_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vPv8UC_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_woocommerce_order_itemmeta: Data: 0.14MB + Index: 0.11MB + Engine InnoDB vPv8UC_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vPv8UC_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB aa7956_vPv8UC_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB aa7956_vPv8UC_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB aa7956_vPv8UC_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB aa7956_vPv8UC_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB aa7956_vPv8UC_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB aa7956_vPv8UC_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB aa7956_vPv8UC_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB aa7956_vPv8UC_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB aa7956_vPv8UC_hustle_modules: Data: 0.02MB + Index: 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aa7956_vPv8UC_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB aa7956_vPv8UC_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB aa7956_vPv8UC_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB aa7956_vPv8UC_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB aa7956_vPv8UC_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB aa7956_vPv8UC_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB aa7956_vPv8UC_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB aa7956_vPv8UC_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB aa7956_vPv8UC_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB aa7956_vPv8UC_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB aa7956_vPv8UC_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB aa7956_vPv8UC_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB aa7956_vPv8UC_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB aa7956_vPv8UC_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB aa7956_vPv8UC_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB aa7956_vPv8UC_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB aa7956_vPv8UC_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB aa7956_vPv8UC_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB aa7956_vPv8UC_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB aa7956_vPv8UC_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB d9b97d_vPv8UC_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB d9b97d_vPv8UC_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB d9b97d_vPv8UC_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB d9b97d_vPv8UC_actionscheduler_logs: Data: 0.02MB + Index: 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Index: 0.13MB + Engine InnoDB d9b97d_vPv8UC_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB d9b97d_vPv8UC_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB d9b97d_vPv8UC_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB d9b97d_vPv8UC_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB d9b97d_vPv8UC_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB d9b97d_vPv8UC_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB d9b97d_vPv8UC_revslider_sliders: Data: 0.06MB + Index: 0.02MB + Engine InnoDB d9b97d_vPv8UC_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB d9b97d_vPv8UC_revslider_slides: Data: 0.11MB + Index: 0.02MB + Engine InnoDB d9b97d_vPv8UC_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB d9b97d_vPv8UC_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB d9b97d_vPv8UC_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB d9b97d_vPv8UC_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB d9b97d_vPv8UC_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB d9b97d_vPv8UC_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB d9b97d_vPv8UC_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB d9b97d_vPv8UC_usermeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB d9b97d_vPv8UC_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB d9b97d_vPv8UC_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB d9b97d_vPv8UC_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB d9b97d_vPv8UC_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB d9b97d_vPv8UC_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB d9b97d_vPv8UC_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB d9b97d_vPv8UC_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB d9b97d_vPv8UC_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine 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0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_fc_campaign_emails: Data: 0.02MB + Index: 0.09MB + Engine InnoDB vPv8UC_fc_campaign_url_metrics: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vPv8UC_fc_funnels: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_fc_funnel_metrics: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vPv8UC_fc_funnel_sequences: Data: 0.02MB + Index: 0.08MB + Engine InnoDB vPv8UC_fc_funnel_subscribers: Data: 0.02MB + Index: 0.09MB + Engine InnoDB vPv8UC_fc_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_fc_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_fc_subscribers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_fc_subscriber_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_fc_subscriber_notes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_fc_subscriber_pivot: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_fc_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_fc_url_stores: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vPv8UC_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_listeo_core_activity_log: Data: 0.13MB + Index: 0.00MB + Engine InnoDB vPv8UC_listeo_core_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_listeo_core_commissions_payouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_listeo_core_conversations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_listeo_core_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_listeo_core_stats: Data: 1.52MB + Index: 0.00MB + Engine InnoDB vPv8UC_listeo_core_user_packages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_mailpoet_automation_runs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_automation_run_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_mailpoet_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_mailpoet_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_newsletters: Data: 0.05MB + Index: 0.03MB + Engine InnoDB vPv8UC_mailpoet_newsletter_links: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_newsletter_templates: Data: 2.52MB + Index: 0.00MB + Engine InnoDB vPv8UC_mailpoet_scheduled_tasks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_mailpoet_scheduled_task_subscribers: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_mailpoet_sending_queues: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Engine InnoDB vPv8UC_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vPv8UC_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_mailpoet_subscribers: Data: 0.02MB + Index: 0.13MB + Engine InnoDB vPv8UC_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_options: Data: 8.03MB + Index: 0.30MB + Engine InnoDB vPv8UC_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_pmxi_hash: Data: 0.05MB + Index: 0.00MB + Engine InnoDB vPv8UC_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_pmxi_images: Data: 0.06MB + Index: 0.00MB + Engine InnoDB vPv8UC_pmxi_imports: Data: 0.19MB + Index: 0.00MB + Engine InnoDB vPv8UC_pmxi_posts: Data: 0.06MB + Index: 0.00MB + Engine InnoDB vPv8UC_pmxi_templates: Data: 0.14MB + Index: 0.00MB + Engine InnoDB vPv8UC_postmeta: Data: 81.44MB + Index: 5.42MB + Engine InnoDB vPv8UC_posts: Data: 53.16MB + Index: 1.02MB + Engine InnoDB vPv8UC_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB vPv8UC_revslider_css_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_revslider_sliders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_revslider_sliders_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_revslider_slides: Data: 0.05MB + Index: 0.02MB + Engine InnoDB vPv8UC_revslider_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_rtafar_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_spbc_auth_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_spbc_backuped_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_spbc_backups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_spbc_bfp_blocked: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_spbc_cure_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_spbc_firewall_data_v4: Data: 1.52MB + Index: 1.52MB + Engine InnoDB vPv8UC_spbc_firewall_data_v6: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_spbc_firewall_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_spbc_firewall__personal_countries: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_spbc_firewall__personal_ips_v4: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_spbc_firewall__personal_ips_v6: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_spbc_important_files: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_spbc_important_file_snapshots: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_spbc_monitoring_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_spbc_scan_frontend: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_spbc_scan_links_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_spbc_scan_results: Data: 8.52MB + Index: 2.36MB + Engine InnoDB vPv8UC_spbc_scan_results_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_spbc_scan_signatures: Data: 0.28MB + Index: 0.09MB + Engine InnoDB vPv8UC_spbc_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_spbc_traffic_control_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_term_relationships: Data: 0.22MB + Index: 0.09MB + Engine InnoDB vPv8UC_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_uap_action_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB vPv8UC_uap_action_logs_view: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_uap_action_log_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vPv8UC_uap_api_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_uap_api_logs_view: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_uap_closure_log: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vPv8UC_uap_closure_log_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_uap_recipe_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_uap_recipe_logs_view: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_uap_trigger_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB vPv8UC_uap_trigger_logs_view: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_uap_trigger_log_meta: Data: 0.02MB + Index: 0.08MB + Engine InnoDB vPv8UC_usermeta: Data: 0.31MB + Index: 0.16MB + Engine InnoDB vPv8UC_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_wc_admin_notes: Data: 0.11MB + Index: 0.00MB + Engine InnoDB vPv8UC_wc_admin_note_actions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB vPv8UC_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB vPv8UC_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vPv8UC_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vPv8UC_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB vPv8UC_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_wemail_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_wfconfig: Data: 0.42MB + Index: 0.00MB + Engine InnoDB vPv8UC_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wffilemods: Data: 61.64MB + Index: 0.00MB + Engine InnoDB vPv8UC_wfhits: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vPv8UC_wfknownfilelist: Data: 27.55MB + Index: 0.00MB + Engine InnoDB vPv8UC_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wflogins: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB vPv8UC_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_wfstatus: Data: 0.23MB + Index: 0.14MB + Engine InnoDB vPv8UC_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wpmailsmtp_debug_events: Data: 0.08MB + Index: 0.00MB + Engine InnoDB vPv8UC_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_wsm_bounceVisits: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_browsers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wsm_countries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB vPv8UC_wsm_dailyHourlyReport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wsm_dateWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_dateWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_dateWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_dateWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_dateWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_datewise_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wsm_hourWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_hourWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_hourWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_hourWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_hourWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_logUniqueVisit: Data: 0.02MB + Index: 0.05MB + Engine InnoDB vPv8UC_wsm_logVisit: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_wsm_monthlyDailyReport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wsm_monthWiseBounce: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_monthWiseBounceRate: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_monthWiseFirstVisitors: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_monthWisePageViews: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_monthWiseVisitors: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_monthwise_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wsm_oSystems: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wsm_pageViews: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_regions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wsm_resolutions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wsm_searchEngines: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wsm_toolBars: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wsm_uniqueVisitors: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_url_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB vPv8UC_wsm_visitorInfo: Data: 0.00MB + Index: 0.00MB + Engine vPv8UC_wsm_yearlyMonthlyReport: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wsm_yearwise_report: Data: 0.02MB + Index: 0.00MB + Engine InnoDB vPv8UC_wt_sc_coupon_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB Post Type Counts 3d-flip-book: 1 adni_adzones: 1 adni_banners: 2 attachment: 2960 custom_css: 2 dce_html_template: 2 elementor_icons: 1 elementor_library: 24 epkb_post_type_1: 15 listing: 509 mailpoet_page: 1 nav_menu_item: 31 oembed_cache: 2 page: 75 post: 12 product: 553 revision: 2332 shop_coupon: 7 shop_order: 80 shop_subscription: 7 testimonial: 3 uo-recipe: 1 waef: 1 wc_conditional_fee: 1 wp_global_styles: 3 wpcf7_contact_form: 5 wpcode: 3 wpforms: 1 Security Secure connection (HTTPS): ? Hide errors from visitors: ? Active Plugins (46) Advanced Coupons for WooCommerce Free: by Rymera Web Co – 4.5.9.2 Advanced Cron Manager: by BracketSpace – 2.5.2 All in One SEO: by All in One SEO Team – 4.5.4 ADning: by Tunafish – 1.6.3 Autocomplete WooCommerce Orders: by QuadLayers – 3.2.0 Breadcrumb NavXT: by John Havlik – 7.2.0 Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.11.0 Classic Editor: by WordPress Contributors – 1.6.3 Classic Widgets: by WordPress Contributors – 0.3 Anti-Spam by CleanTalk: by СleanTalk – Anti-Spam Protection – 6.25.1 CMB2 Field Slider: by Matt Krupnik – 1.1.2 CMB2: by CMB2 team – 2.10.1 Contact Form 7 – Dynamic Text Extension: by SevenSpark AuRise Creative – 4.2.0 Contact Form 7: by Takayuki Miyoshi – 5.8.6 Disable User Login: by Saint Systems – 1.3.9 Dokan: by weDevs – 3.9.6 Duplicate Page: by mndpsingh287 – 4.5.3 Dynamic.ooo – Dynamic Content for Elementor: by Dynamic.ooo – 2.7.0 Knowledge Base for Documents and FAQs: by Echo Plugins – 11.31.0 Elementor Pro: by Elementor.com – 3.10.1 Elementor: by Elementor.com – 3.10.0 Envato Market: by Envato – 2.0.11 Jetpack Boost: by Automattic – Jetpack Site Speed team – 2.2.1 Jetpack: by Automattic – 13.0 Kirki Customizer Framework: by Themeum – 5.0.0 Listeo-Core – Directory Plugin by Purethemes: by Purethemes.net – 1.8.03 Listeo Elementor: by Purethemes.net – 1.3.14 Listeo – Forms&Fields Editor: by Purethemes.net – 1.5.5 Listeo Shortcodes: by Purethemes.net – 1.5.16 Loco Translate: by Tim Whitlock – 2.6.6 Minimal Coming Soon & Maintenance Mode: by WebFactory Ltd – 2.37 Premium Addons for Elementor: by Leap13 – 4.10.3 Purethemes.net CPT: by Purethemes.net – 1.3 Better Find and Replace: by CodeSolz – 1.5.6 Security by CleanTalk: by CleanTalk Security – 2.126.1 Social Icons Widget & Block by WPZOOM: by WPZOOM – 4.2.16 User Role Editor: by Vladimir Garagulya – 4.64.1 Widget CSS Classes: by Jory Hogeveen – 1.5.4.1 WooCommerce Conversion Tracking: by weDevs – 2.0.12 WooCommerce Stripe Gateway: by WooCommerce – 7.9.1 WooPayments: by Automattic – 7.0.0 (update to version 7.1.0 is available) WooCommerce Subscriptions: by WooCommerce – 4.6.0 WooCommerce: by Automattic – 8.5.1 (update to version 8.5.2 is available) WP All Import Pro: by Soflyy – 4.8.5 WP Fastest Cache: by Emre Vona – 1.2.3 WP Mail SMTP: by WP Mail SMTP – 3.11.1 Inactive Plugins (0) Dropin Plugins (1) maintenance.php: maintenance.php Must Use Plugins (2) Elementor Safe Mode: by Elementor.com – 1.0.0 Security by CleanTalk: Must-Use Module: by CleanTalk Security – 2.0 Settings API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) listing_booking (listing_booking) listing_package (listing_package) listing_package_subscription (listing_package_subscription) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to Woo.com: – Enforce Approved Product Download Directories: – HPOS feature screen enabled: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – WC Pages Shop base: #10 – /shop/ Cart: #11 – /cart/ Checkout: #12 – /checkout/ My account: #13 – /my-account/ Terms and conditions: #493 – /terms-conditions/ Theme Name: Listeo ChildTheme Version: 1.0 Author URL: https://themeforest.net/user/purethemes Child Theme: ? Parent Theme Name: Listeo Parent Theme Version: 1.9.03 Parent Theme Author URL: https://purethemes.net/ WooCommerce Support: ? Templates Archive Template: Your theme has a woocommerce.php file you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues. Overrides: listeo/woocommerce/cart/cart.php version 7.0.1 is out of date. The core version is 7.9.0 listeo-child/woocommerce/checkout/form-pay.php version 7.0.1 is out of date. The core version is 8.2.0 listeo/woocommerce/checkout/order-receipt.php listeo/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0 listeo/woocommerce/content-product.php listeo/woocommerce/content-widget-product.php listeo/woocommerce/global/form-login.php listeo/woocommerce/loop/add-to-cart.php listeo/woocommerce/myaccount/form-login.php listeo-child/woocommerce/myaccount/navigation.php listeo/woocommerce/product-searchform.php listeo/woocommerce/single-product/rating.php listeo/woocommerce/single-product/related.php listeo/woocommerce/single-product/review.php listeo/woocommerce/single-product/short-description.php listeo/woocommerce/single-product/tabs/description.php listeo/woocommerce/single-product-reviews.php Outdated Templates: ? <pre class=”wp-block-code”><code> Learn how to update</code></pre> WooPayments Version: 7.0.0 Connected to WPCOM: Yes WPCOM Blog ID: 213616580 Account ID: ? Not connected Logging: Enabled Subscriptions WCS_DEBUG: ? No Subscriptions Mode: ? Live Subscriptions Live URL: Subscription Statuses: wc-active: 4 wc-pending: 1 wc-on-hold: 2 WooCommerce Account Connected: ? No Report Cache Enabled: ? Yes Cache Update Failures: ? 0 failure Store Setup Country / State: United States (US) — Georgia Subscriptions by Payment Gateway Stripe: wc-active: 4 wc-on-hold: 2 Payment Gateway Support Stripe: products refunds tokenization add_payment_method subscriptions subscription_cancellation subscription_suspension subscription_reactivation subscription_amount_changes subscription_date_changes subscription_payment_method_change subscription_payment_method_change_customer subscription_payment_method_change_admin multiple_subscriptions Admin Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-variation-management product-virtual-downloadable product-external-affiliate product-grouped remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: customize-store minified-js new-product-management-experience product-linked settings async-product-editor-category-field Daily Cron: ? Next scheduled: 2024-01-26 19:07:08 -05:00 Options: ? Notes: 135 Onboarding: skipped Action Scheduler Complete: 303 Oldest: 2023-12-25 21:05:17 -0500 Newest: 2024-01-25 15:18:09 -0500 Failed: 46 Oldest: 2023-01-13 22:16:35 -0500 Newest: 2023-12-22 20:59:26 -0500 Pending: 10 Oldest: 2024-01-25 15:33:09 -0500 Newest: 2024-03-01 20:40:15 -0500 Status report information Generated at: 2024-01-25 15:20:39 -05:00 `
anastas10s
(@anastas10s)

1 year, 1 month ago
Thank you for reaching back, with the site’s System Status Report (SSR), @start25.

As a next step, kindly make sure all plugin/theme files are updated to their latest versions respectively, and check if the issue persists, or otherwise. WooCommerce Stripe Payment Gateway is already on the latest version (7.9.1).

Furthermore, with what type of product are you noticing this? (for example, simple, variable, etc)

We await your response to better assist you.
- This reply was modified 1 year, 1 month ago by anastas10s. Reason: typo

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