Unable to process order, please try again.

  • Resolved Anrkist

    (@anrkist)


    3 years, 5 months ago

    Recently some of our clients began getting this error, “We are unable to process your order, please try again.” I setup a sandbox and ran a couple of tests without issue. Beyond that, I’m not sure how else to test the payment process. If this were a one off thing, I would chalk it up to temporary, but it has happened to multiple people over several days.

    Here is an image of the error from one of our clients:
    https://i.imgur.com/L2nyhNf.jpg

    I’m happy to provide whatever I can to get this resolved. Thank you for your time!

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @anrkist

    thank you for reaching out to us, we’ll try to help you fix this.
    Can you check if you have the plugins’ logs and system report available for us?
    You can copy the logfiles from here:
    – WooCommerce > Status > Get system report > Copy for support
    – WooCommerce > Status > Logs > select “woocommerce-paypal-payments-integration-\[…\]” in the dropdown and click on view.

    If you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://paypal.inpsyde.com/docs/request-support/
    (please add the URL of this thread in the ticket as well)

    Let me know how you want to proceed.

    Kind regards,
    Joost

Viewing 1 replies (of 1 total)
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