unable to print or download invoice

  • Resolved legalaffair

    (@legalaffair)


    2 months, 1 week ago

    Hi

    I am not able to print or download invoice PDF on mobile device.

    I get the following error “There was a problem printing this page. Please try again.”

    Any help would be appreciated
    thanks

    PHP version

    Required: 5.6 or higher recommended Present: 8.2.23

    DOMDocument extension
    Required: Yes Present: 20031129

    MBString extension
    Required: Yes Present: 8.2.23

    GD
    Required: Yes Present: 8.2.23

    GMagick or IMagick
    Required: Better with transparent PNG images Present: IMagick 3.7.0

    WebP Support
    Required: Required when using .webp images
    Present: Yes

    Zlib
    Required: To compress PDF documents Present: 8.2.23

    opcache
    Required: For better performances Present: Zend OPCache 8.2.23

    glob()
    Required: Required to detect custom templates and to clear the temp folder periodically
    Present: Yes

    WP Memory Limit
    Required: Recommended 128MB or more Present: WordPress: 40M, PHP: 512M

    fileinfo
    Required: Necessary to verify the MIME type of local images.
    Present: Yes

    allow_url_fopen
    Required: Allow remote stylesheets and images
    Present: Yes

    upload_folder
    Required: Writable Present: Yes

    • This topic was modified 2 months, 1 week ago by legalaffair.
    • This topic was modified 2 months, 1 week ago by legalaffair.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @legalaffair,

    Thanks for reaching out.

    We are not able to replicate the issue on our end. Kindly provide the detailed steps in which you were able to replicate the issue with the help of screenshots to further debug. In addition, share the Fatal error log (WooCommerce > Status > Logs > Fatal error) if any.

    Please mask any user-sensitive information while sharing the screenshot.

    Thread Starter legalaffair

    (@legalaffair)

    hi, there is no issues when I try from desktop but when I try from mobile device it’s not working.

    on the order page when I select the print icon, I get the error message.

    I have attached the screenshot for your reference.

    https://prnt.sc/Ac4bnyY1imeb

    https://prnt.sc/ihfWefshvffW

    There are no fatal errors

    • This reply was modified 2 months, 1 week ago by legalaffair.
    Thread Starter legalaffair

    (@legalaffair)

    any update on this please ?

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @legalaffair,

    We are not able to replicate the issue referring to the screenshot shared. The error message “there was a problem printing the page. Please try again” is typically caused by various factors such as:

    1. Browser Issue: The mobile browser you’re using might have trouble handling the print request. This can happen if the browser is outdated or lacks necessary permissions.
    2. Network or Permission Issue: If the page requires special permissions or is blocked due to a network issue, printing may fail.
    3. Printer Compatibility: The printer setup on your mobile device might not be configured properly, or the mobile device might not be connecting to the printer correctly.

    Solutions:

    1. Try Another Browser: Use a different mobile browser to see if the issue persists.
    2. Clear Cache and Cookies: Clear the browser cache and cookies, then try printing again.
    3. Restart Your Device/Browser: Sometimes a quick restart of your browser or device can solve printing issues.
    4. Update Browser/OS: Make sure both your browser and operating system are up to date.

    We cannot confirm whether the issue is related to the plugin. If you are still experiencing issues, please let us know the browser and the version that you are using to understand your system environment.

    raskallen

    (@raskallen)

    We are having the exact same problem. Works fine from desktop, not from mobile. Tested both on android (Pixel 8) and iphone. Used chrome on Pixel and Safari on iphone.

    However, it works fine from Firefox on Pixel. I have asked my iphone user to test another browser, but that might be to technical for her.

    Clearing cache/cookies did not help. My phone and apps are always updated.

    Rebooting the device did not help. So it seems you have an issue with chrome and/or safari on mobile devices.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @legalaffair & @raskallen,

    We’ve addressed the issue in the latest version (4.6.2) of our plugin. Please update to this version and let us know if it works smoothly for you.

    Thank you

    It works fine now.

Viewing 7 replies - 1 through 7 (of 7 total)
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