• Resolved Robert Remiger

    (@robrem108)


    I am now on my 3rd instance of trying to solve a problem (and now my 3rd attempt to post this to the forum) with getting rates and printing labels in WC shipping. I have followed all the trouble shooting guides, and checked with my hosting company, with no success. I previously raised this issue around October 30th. For some reason, I got it to work for one instance, after trying a number of trouble shooting suggestions, and then the error came back.
    I have not been shipping many orders lately but we are gearing up our promotional efforts for the holiday season and I need to get it resolved. When I click on Create Shipping Label in the order processing screen I get this error: ‘The response is not a valid JSON response.’
    I enabled debugging and got the following message last night:

    Error Details ============= An error of type E_ERROR was caused in line 260 of the file /home/gallin5/public_html/wp-content/plugins/woocommerce/src/Packages.php.
    Error message: Uncaught Error: Call to a member function get_column_count() on null in /home/gallin5/public_html/wp-content/plugins/woocommerce/src/Packages.php:260 Stack trace:
    #0 /home/gallin5/public_html/wp-includes/class-wp-hook.php(326): Automattic\WooCommerce\Packages::display_notice_for_merged_plugins(‘woocommerce-shi…’)
    #1 /home/gallin5/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #2 /home/gallin5/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #3 /home/gallin5/public_html/wp-admin/includes/class-wp-plugins-list-table.php(1491): do_action(‘after_plugin_ro…’, ‘woocommerce-shi…’, Array, ‘search’)
    #4 /home/gallin5/public_html/wp-admin/includes/class-wp-plugins-list-table.php(711): WP_Plugins_List_Table->single_row(Array)
    #5 /home/gallin5/public_html/wp-admin/includes/class-wp-list-table.php(1712): WP_Plugins_List_Table->display_rows()
    #6 /home/gallin5/public_html/wp-admin/includes/class-wp-list-table.php(1639): WP_List_Table->display_rows_or_placeholder()
    #7 /home/gallin5/public_html/wp-admin/includes/ajax-actions.php(4834): WP_List_Table->display()
    #8 /home/gallin5/public_html/wp-includes/class-wp-hook.php(324): wp_ajax_search_plugins(”)
    #9 /home/gallin5/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #10 /home/gallin5/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #11 /home/gallin5/public_html/wp-admin/admin-ajax.php(192): do_action(‘wp_ajax_search-…’) #12 {main}

    I hope this helps to get to the bottom of this. I’ve spent many hours trying to track down what is going on. A prompt response would sure be appreciated.
    Thanks

    The page I need help with: [log in to see the link]

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