Unable to pay with PayPal Checkout

Hi @beingfan!

Typically the error shows because the same email address for payment (testing as a customer) is what was set for the email in the PayPal settings in the plugin. If that’s the case for you as well, can you please try using a completely different PayPal email address as the customer for the test order to see if that works? You cannot use the same PayPal email address as customer and store admin.

Cheers!

thank you for your reply
The email address (client account) I use is different from the administrator. The customer paypal is different from the store administrator PayPal.

Hello, I have tried to pay with multiple different PayPal accounts, and I still can’t pay, showing the following.
You can help me solve this problem, I can pay you

Sorry, we can’t complete your purchase at this time
Please return to the merchant’s website and choose another way to pay.

Hi there,

Would you mind enabling the logging for PayPal for us? Head to WooCommerce > Settings > Payments > PayPal, and enable Logging (if it is not already enabled)

Next, please try to make a test order to generate logs.

After that, please check WooCommerce > Status > Logs, select the new PayPal from the dropdown at the top right, and click “View”.

In those logs, you should see an error message or some clues into what’s causing this issue.

Best,

Ross

Hi again,

We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

Best,

Ross