Site down – There has been a critical error on this website.

  • Resolved KrisBethea

    (@krisbethea)


    3 months, 3 weeks ago

    Logfile is showing:

    Site data was not refreshed due to the following error: Failed to reset cache for the instance #1670: Warning: require_once(/[redacted]nxlibris.com/wp-content/plugins/google-site-kit/includes/loader.php): Failed to open stream: No such file or directory in /[redacted]nxlibris.com/wp-content/plugins/google-site-kit/google-site-kit.php on line 124 Fatal error: Uncaught Error: Failed opening required ‘/[redacted]nxlibris.com/wp-content/plugins/google-site-kit/includes/loader.php’ (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in /[redacted]nxlibris.com/wp-content/plugins/google-site-kit/google-site-kit.php:124 Stack trace: #0 /[redacted]nxlibris.com/wp-settings.php(522): include_once() #1 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1383): require(‘/[redacted]…’) #2 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1302): WP_CLI\Runner->load_wordpress() #3 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLI\Runner->start() #4 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/bootstrap.php(83): WP_CLI\Bootstrap\LaunchRunner->process() #5 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/wp-cli.php(32): WP_CLI\bootstrap() #6 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/boot-fs.php(17): require_once(‘/usr/local/cpan…’) #7 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/wpt-wp-cli.php(31): require_once(‘/usr/local/cpan…’) #8 Command line code(1): require(‘/usr/local/cpan…’) #9 {main} thrown in /[redacted]nxlibris.com/wp-content/plugins/google-site-kit/google-site-kit.php on line 124 Error: There has been a critical error on this website.Learn more about troubleshooting WordPress. There has been a critical error on this website. [error]FailedToExecuteWpCliCommand: exit status 1[/error] . Cache tags: [“action-log-existence”,”main-information”,”ip”,”ssl-statuses”,”remote-agent-instance”,”cloud-linux-cagefs”,”cpanel-links”,”admin-credentials”,”admin-login-link”,”php”,”plugins”,”themes”,”config”,”nginx-caching”,”maintenance-mode”,”table-prefix”,”force-updates”,”security-measures”,”protected-dir”,”screenshot”,”virtual-patches”,”available-minor-update-version”,”virtual-patches-for-end-customer”]

    Then attempting to connect through WP Toolkit on cPanel

    Error getting administrator credentials: Warning: require_once(/[redacted]nxlibris.com/wp-content/plugins/google-site-kit/includes/loader.php): Failed to open stream: No such file or directory in /[redacted]nxlibris.com/wp-content/plugins/google-site-kit/google-site-kit.php on line 124

    Fatal error: Uncaught Error: Failed opening required ‘/[redacted]nxlibris.com/wp-content/plugins/google-site-kit/includes/loader.php’ (include_path=’.:/opt/alt/php81/usr/share/pear:/opt/alt/php81/usr/share/php:/usr/share/pear:/usr/share/php’) in /[redacted]nxlibris.com/wp-content/plugins/google-site-kit/google-site-kit.php:124

    Stack trace: 0 /[redacted]nxlibris.com/wp-settings.php(522): include_once() 1 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1383): require(‘/[redacted]…’) 2 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Runner.php(1302): WP_CLI\Runner->load_wordpress() 3 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/WP_CLI/Bootstrap/LaunchRunner.php(28): WP_CLI\Runner->start() 4 /usr/local/cpanel/3rdparty/wp-toolkit/plib/vendor/wp-cli/vendor/wp-cli/wp-cli/php/bootstrap.php(83): WP_CLI\Bootstrap\LaunchRunner->process()

    • This topic was modified 3 months, 3 weeks ago by KrisBethea.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter KrisBethea

    (@krisbethea)

    I renamed the folder but as far as I know, it’s still broken.

    Plugin Support Adam Dunnage

    (@adamdunnage)

    Hi @krisbethea, thanks for opening a support topic and sharing the error you are seeing as well as the steps you have tried so far. To help you with this further, please could you share the following:

    1. Your?Site Health information. You can?use this form?to share privately if preferred.
    2. Have you tried removing the Site Kit directory(wp-content/plugins/google-site-kit) via FTP or your website hosting control panel and tried to install and activate/setup the plugin once more?
    3. Did this happen when first trying to install Site Kit or did you already have the plugin working and running?

    Once you have shared the above information then I can help suggest some further steps if you are still facing these issues. Let me know if you have any questions in the meantime.

    Thread Starter KrisBethea

    (@krisbethea)

    #2 made it work again.

    #3. It happened after an auto update. I will be turning off auto updates.. LOL

    Thanks!

    Plugin Support Adam Dunnage

    (@adamdunnage)

    @krisbethea Glad to hear that removing the Site Kit directory and re-installing/activating has worked for you. It sounds like there was an issue with the auto-update which may just have been a one off.

    If you run into any issues with Site Kit in future then please don’t hesitate to reach out, thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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