unable to open my website through fb app because of the plugin

could you please do me a screenshot of such error ?

don’t know how to attach so here’s a link to google doc.

https://docs.google.com/document/d/1igOoiF6eUGZSFzmUAVg7Qn1A3cHw-5R2lNMXV-6QVX8/edit?usp=sharing

please provide the report number

you can get it in toolbox -> report -> click “send to LiteSpeed”

HCCHRKAK

please go to general -> disable guest mode , purge all , and see how it goes

do you mean turn off the guest mode?

also, where do I “purge all”?

Guest mode off and purged all, issue still the same

em , now that is kind of weird

please try go to toolbox -> export/import -> reset to default , see how it goes

still the same

now that is weird

please create a ticket by mail to support at litespeedtech.com with reference link to this topic , we will investigate further.

Thanks.

Ticket Created #815751

Did you find a solution? I’m facing the same problem. I disabled the cache tab and the problem went away. Guest mode and guest optimization keep the site performing well, but I’m wondering if there is a better solution.

@penagj

Nah, they asked me to share admin login details in the end but I didn’t want to so I simply switch to another cache plugin. It’s funny how they can’t reproduce the error on their end. It shouldn’t be hard with the explanations that I’ve given them.

What’s Guest mode and guest optimization btw? I didn’t see those settings when I activate it.